e-commerce platform developers

Abstract: Session-based recommendation (SBR) predicts the next choice in a session by analyzing recent interactions. Transformer-based models are widely used because of their ability to capture long-range dependencies through self-attention mechanisms. In contrast, traditional convolutional models, although more efficient, are often limited by their weak global modeling capabilities and are losing ground in SBR tasks. In this work, we propose a Next-generation Pure Convolutional Framework (NextConvRec) for SBR tasks, aiming to balance efficiency and performance. NextConvRec uses a Structural and Positional Convolutional Encoder (SPCE) for preprocessing, combining learnable convolutional positional biases with session-level structural signals extracted through GCN layers. Its backbone convolutional module effectively expands the effective receptive field through depthwise convolutions and pointwise convolutions, enabling robust long-range preference modeling without attention mechanisms. Extensive experiments on 4 benchmark datasets show that NextConvRec outperforms several state-of-the-art baselines by around 1.73% on average, and reduces the average inference time per session by 16.7%. The convolutional architectures remain a promising direction for efficient and accurate session-based recommendations.

Abstract: Recommendation models with sparse embeddings and a shared consumer often exhibit the one-epoch phenomenon: a second epoch lowers training loss while sharply degrading generalization. We present a view based on the violation of the prequential principle. On the first epoch, an example's label has not affected the embedding rows used to score it. On later epochs, those rows contain a displacement induced by the labels earlier update. This creates an incentive for the shared consumer to exploit this displacement in subsequent epochs, which fails to generalize. We call this self-influence asymmetry. Using an exact scalar model and local influence analysis, we connect this mismatch to the uncertainty in the embeddings and the consumers incentive to exploit it in subsequent epochs. We verify this hypothesis using an embedding-consumer-update interventions in deep recommendation models and propose uncertainty-weighted sensitivity regularization (UWSR) which counteracts this mismatch by augmenting the loss function to penalize the consumer for relying on uncertain embeddings. Unlike existing remedies, UWSR preserves the learned embeddings and across three benchmarks, four-epoch UWSR reduces test cross-entropy by 1.38%-6.78% and improves AUC by 0.0058-0.0231 relative to one-epoch training.

Abstract: Composed image retrieval (CIR) aims to retrieve images that satisfy a user-specified modification while preserving relevant visual content from a reference image. Collecting target images for this purpose is costly, motivating zero-shot CIR methods that instead use target captions as supervision. However, target captions may omit source details that should be preserved. We therefore propose, Preserve-and-Compose Training, which complements target-caption supervision with visual evidence from the source image. PACT learns from image--text--text (ITT) triplets without target images or gallery updates, aligning composed queries with target captions while preserving source evidence through visual supervision. We further introduce Chord scoring, which combines target similarity with source-relative directional agreement in the frozen image space. Results across four ZS-CIR benchmarks show that combining target-caption supervision with source-image evidence leads to strong retrieval performance across datasets, backbone scales, and external galleries. The code is available on https://github.com/sehyunkwon/PACT.

Abstract: We formalize slate recommendation as a randomized score learner followed by deterministic selection. First, an appropriately scoped differential-privacy guarantee passes through selection and its audit trace by post-processing. End-to-end privacy holds only when selector inputs are public or independent, previous private outputs, or separately privacy-accounted; fixing raw state or candidate information instead yields only a conditional guarantee. Second, we derive a logged margin certificate: bounded score-induced objective movement below half the smallest greedy decision margin guarantees that the ordered slate is unchanged. Controlled fixed-margin tests show near-linear exponent scaling, with an empirical slope of $-0.220$ (95% CI $[-0.231,-0.210]$) against the independent-noise reference $-1/4$. Real-anchor experiments on OULAD, MovieLens-25M, and Amazon Musical Instruments show that greater anchor weight reduces score-noise-induced ranking churn. OULAD and EdNet certificate checks validate the implementation of the logged inequality, while closed-loop simulations show bounded target drift and setting-dependent downstream utility. The contribution is therefore a privacy-scope contract and a certifiable score-to-slate stability mechanism, not a universal utility claim.

Abstract: Language-model agents increasingly face long-horizon tasks with evolving state, interdependent decisions, and delayed outcomes. Scaling their training requires diverse agentic environments, dependable outcome signals, and low extension cost. Existing generation pipelines commonly construct an environment before defining its outcome rule or annotating its trajectories, leaving dynamics and evaluation to be aligned post hoc. VHD-Play reverses this dependency by sampling and solving a mathematical model before a corpus-grounded setter renders its decision process as stateful tools. The executable dynamics and trajectory-scoring reference are inherited from the same solved model. The pipeline produces 3,300 diverse agentic environments at a cost of a few cents each. Training Qwen3.6-35B-A3B on three families raises its mean agentic score from 0.204 to 0.815 in a five-family diagnostic. Gains also appear on held-out instances from all three training families and eight unseen mechanism families, then extend beyond the generated substrate to external benchmarks for general function calling, travel planning, and 365-day e-commerce. On E-Commerce Bench, the trained checkpoint completes every run without bankruptcy and exceeds Qwen3.7-Max. We compare written-out problems with stateful versions that reveal or hide their parameters. The comparison shows that most of the learnable gap lies in stateful interaction rather than underlying problem solving. A frozen 35B setter realizes larger environments, and scale-matched training retains gains as mechanism size and horizon grow, indicating the potential for an evolving training substrate.

Abstract: Personalized recommendation depends critically on how user representations are constructed from historical behavior. Two paradigms have emerged for constructing semantic user profiles in content-based recommendation. First, aggregate methods derive user representations as numerical aggregates of semantic item embeddings. Second, LLM-based methods generate natural-language summaries of user preferences and encode them through a text encoder. Each paradigm can be combined with temporal disentanglement of recent versus historical behavior. LLM-based profile generation is significantly more expensive than aggregate approaches, raising the question of when this additional cost is justified. We present a systematic comparison of four semantic user-profiling strategies, factorially crossed across representation type and temporal handling, evaluated on a real-world production dataset. The comparison reveals how these strategies differ across user behavior types, across both accuracy and beyond-accuracy dimensions of recommendation quality, and across the temporal-window setting that governs the disentanglement.

Abstract: The visual modality, i.e., images, plays a key role in multi-modal entity alignment (MMEA). Existing approaches often directly fuse the image with other modalities to align different entities. Although simple, such strategies overlook the potential noise in the images and their semantic misalignment with corresponding entities, resulting in suboptimal fusion and degraded performance. Addressing this, we propose a novel Reliability-Aware framework for MMEA (RA-MMEA), which assesses visual reliability and adaptively improves unreliable visual representations for robust entity alignment. The core lies in two modules, including dependency-aware visual reliability prediction (DA-VRP) and stability-regularized visual embedding generation (SR-VEG). The former aims to estimate the reliability of an image by leveraging multi-modal dependency within the entity, while the latter focuses on producing alternative visual representation conditioned on semantics encoded in textual modalities for multi-modal fusion. Compared to current methods, RA-MMEA enables more reliable visual representations for modality fusion, thereby improving performance. In extensive experiments, RA-MMEA achieves state-of-the-art results, verifying the importance of reliable visual modality for entity alignment and the effectiveness of RA-MMEA. The code and results will be released.

Abstract: E-commerce livestreams have emerged as an important channel for presenting products to online consumers, containing multiple products whose information is scattered in different moments. This poses significant challenges for downstream product understanding applications, such as product-centric livestream clipping, where models need to identify the product and its relevant segments for information gathering. However, existing benchmarks for general product understanding typically evaluate product retrieval and temporal localization in isolation, leaving the critical correspondence between product identity and temporal evidence largely unassessed. To address this limitation, we introduce GPUB, a large-scale benchmark comprising 3,000 livestream instances with quality-controlled multi-moment temporal annotations and a catalog of over 31K fashion products. GPUB supports three evaluation tasks: the main task Grounded Product Understanding (GPrU) requires jointly identifying the target product and localizing its supporting moments from a livestream video and a candidate product set; Product Retrieval and Product Moment Localization serve as two complementary subtasks. Evaluation of existing multimodal models shows that GPrU remains highly challenging, with the best-performing baseline achieving only 10.13% Pair mAP@.3. To narrow the performance gap, we further develop UniPro, a unified product understanding model that derives product-aligned and temporally structured representations from shared multimodal encoding, improving Pair mAP@.3 to 21.53% while achieving 37.23% Joint R@1@.3 on GPrU.

Abstract: Modern LLMs and AI agents increasingly support data engineering workflows that integrate evidence from unstructured sources. Such pipelines typically do data retrieval, integration, and ranking before proceeding to more complex agentic reasoning or actions, e.g., for scientific discovery. The core retrieval problem in these workflows jointly executes multi-attribute filtering, multi-vector search, exact relational joins, and thresholded embedding-similarity joins. Given a planned query and monotone scoring function, our DASE query engine constructs and ranks candidate evidence tuples. It comprises (i) a multi-step reasoning query model over structured predicates, multiple vectors, and relational links; (ii) SemJI, a sparse materialized embedding-similarity join index for rare near-neighbor pairs; and (iii) a co-designed execution layer that combines predicate-aware ANN traversal, batched access, and threshold-based score aggregation. On scientific-discovery workloads, DASE retrieves candidate evidence for multi-step reasoning queries 6x to 46x faster than strong RDBMS, rerank, and vector-database baselines at comparable recall; and for tasks that require semantic-operator post-processing, DASE acts as a high-recall prefilter that makes downstream LLM evaluation both cheaper and more accurate -- e.g., on SemBench E-Commerce it improves BigQuery quality from 0.67 to 0.80 while cutting cost from $2.42 to $0.54.

Abstract: Region-level retrieval aims to align user-specified image regions with relevant regions or textual descriptions, playing a crucial role in realworld applications such as e-commerce product search and RAG. Although recent Large Multimodal Models (LMMs) have made significant strides in multimodal retrieval, they primarily focus on global-level tasks and struggle to capture effective region-level representations. To bridge this gap, we present RegRet, an LMM-based Region-level Retrieval framework that enhances the regional representations without compromising overall global retrieval performance. At its core, RegRet integrates a Region-Aware Encoder to capture detailed regional features while balancing them with the global background context. To further enhance the fine-grained understanding and discriminability of representations, we design a multi-stage training pipeline that includes detailed localized captioning and regional contrastive learning tasks. In addition, considering the absence of region-level contrastive training data and the limited diversity of evaluation tasks in current benchmarks, we introduce the REGMB benchmark. It comprises 225k contrastive pairs, covering four multimodal retrieval tasks. Extensive experiments validate the effectiveness of our approach. RegRet outperforms strong baselines in the zero-shot setting. Further training with contrastive learning leads to an average improvement of more than 20\% on both REGMB and public benchmarks, while achieving comparable or better results on global-level retrieval tasks.

Abstract: How and why does a recommender system fail the users it serves? Oftentimes, practitioners are left to improve their algorithms based on a combination of feedback from stakeholder teams, domain expertise, and insights from data analyses. Yet the nuances of how and where recommendations perform well or poorly for end users are difficult to discern from aggregate quantitative metrics. Whereas these metrics provide a high-level and incomplete picture, further granularity into the quality of recommendations and their patterns requires reasoning with domain understanding and objectivity, at scale. We contemplate this complex conundrum and describe a method and implementation that uses the latest AI agentic advances to provide actionable diagnoses and improvements for production recommender systems. We present AURA (Agentic Understanding and Refinement of recommender Algorithms), an end-to-end agentic system that performs qualitative evaluation at scale and can then generate improvements to our algorithms at the code level. Specialized agents read production engagement logs, from thousands of sessions to millions, and surface patterns and examples of how the recommender fails real users. The next step uses those diagnoses and context about the recommender's own code, data, and training pipeline to propose and implement refinements grounded in that codebase. We report the system design, initial tests on production data from two large consumer platforms at a major media-streaming company, safeguards, operational learnings, and early results toward a self-improving recommender system. Finally, the diagnostic gap AURA closes is not specific to streaming. The architecture is built to transfer: every domain-specific element enters through the configuration layer that already ported it between our two platforms. We map it concretely to e-commerce and online-retail recommendation.

Abstract: Visual feedback in the form of user-uploaded images and videos is becoming increasingly common in e-commerce platforms because it provides authentic evidence of product quality, defects, packaging conditions, and real-world usage. However, visual feedback alone often lacks the contextual explanations and subjective opinions necessary for informed decision-making, while many users provide limited textual feedback due to the effort required to compose detailed reviews. To bridge this gap, we introduce image-grounded review assistance, a novel task that aims to generate editable review drafts from user-uploaded product images. Unlike conventional image captioning, which focuses on objective visual description, the proposed task requires product-specific understanding, sentiment estimation, and evidence-driven review composition under challenging real-world conditions, including degraded image quality, excessive zoom-in, target ambiguity, and partial product visibility. We propose a multi-agent vision-language framework consisting of four specialised roles: product grounding, visual sentiment estimation, visual evidence generation, and review synthesis. The framework employs explicit intermediate representations, including product entities, predicted ratings, and evidence summaries, to improve interpretability and visual grounding. Experiments on a curated subset of the Amazon Reviews Electronics dataset demonstrate the feasibility of generating coherent, product-aware, and sentiment-aware review drafts from visual feedback. To the best of our knowledge, this is the first study to formulate image-grounded review assistance as a multi-agent vision-language reasoning problem, providing a practical step toward AI-assisted review authoring in e-commerce systems.

Abstract: Enterprise customer support systems must answer customer questions correctly, retrieve the right policy information, use customer context, and pass difficult cases to human agents when needed. This paper presents ShopEase, a Generative AI-based multi-agent framework for enterprise customer support. The system combines six components: Intent, CRM, Memory, Hybrid RAG, Escalation, and Supervisor, and uses LLaMA 3.2 running locally through Ollama for response generation. The retrieval module combines FAISS (dense retrieval) and BM25 (sparse retrieval), and six configurations are evaluated: BM25-only, FAISS-only, Fair RRF, Weighted RRF, RRF with Cross-Encoder, and Top-10 Hybrid with Cross-Encoder. Instead of using a fixed mapping between intent and policy, the policy category is decided directly from the retrieved documents. The system was evaluated on 2632 held-out customer queries across six categories: Refund, Return, Shipping, Cancellation, Damaged Product, and Unknown. FAISS-only achieved the highest accuracy of 85.37\% (2247 correct predictions), closely followed by Weighted RRF at 85.07\%. BM25-only achieved only 55.74\% accuracy. Adding cross-encoder reranking did not improve results: RRF with Cross-Encoder reached 83.24\%, and Top-10 Hybrid with Cross-Encoder reached 81.88\%, while also increasing response latency. Category-level analysis shows strong performance on Shipping, Cancellation, and Return, while Unknown queries remain the main source of errors. Statistical testing using McNemar's test shows no significant difference between FAISS-only and Weighted RRF, though both perform significantly better than Fair RRF and the cross-encoder configurations. Overall, dense retrieval gives the best accuracy on this dataset, and additional reranking adds processing time without improving classification performance.

Abstract: Image relighting is traditionally tackled via complex inverse rendering pipelines, which suffer from ill-posed optimization, or single-image generative models that ignore crucial multi-view cues necessary for understanding 3D geometry and material interactions. To address these limitations, we introduce a feed-forward generative Transformer for direct single- and multi-view image relighting that entirely bypasses explicit intrinsic property estimation. Adapted from a video foundation model, our architecture features a latent illumination module that dynamically injects target environment maps into spatial features via cross-attention. Furthermore, we employ permutation-invariant positional encodings to symmetrically process unordered multi-view inputs without sequential bias. To train this robust data-driven model, we construct the massive Laval Objaverse Dataset (LOD), comprising 90K objects and 39K unique illuminations. Extensive experiments demonstrate state-of-the-art visual quality, photorealistic relighting quality, and strong zero-shot generalization across single-view, multi-view, and novel-view relighting tasks.