Corporate knowledge bases gain new language driven design layer
Language as an Independent Information Layer: A Conceptual Model of Communication, Cognition and Decision-Making
Summary
Figuring out how language shapes thinking and communication, the authors suggest a new way to build knowledge bases for companies. They combine word meaning patterns with structured business knowledge to find useful information in documents while respecting how a company operates. This approach helps connect statistical word data with deeper cause-and-effect understanding. By examining how word usage and business logic relate, it can reveal where processes might get stuck. Language acts like its own layer of information that changes dynamically depending on the problem being solved.
What this means in practice
- •For knowledge management teams: Design knowledge bases that combine terminology and business process knowledge for better document analysis and insight extraction.
- •For business process analysts: Identify critical bottlenecks by analyzing how language patterns correlate with causal business logic.
A position paper. It proposes an approach and reports no results.