workflow automation engineers

Abstract: As foundation models evolve from information generation to digital work execution, agents are increasingly capable of completing complex tasks across tools, applications, and workflows. However, existing research lacks a unified perspective on how agents reliably accomplish delegated work. To address this gap, we present a work-centric, system-level perspective that views work agents as systems combining foundation models and runtime harnesses to execute tasks in stateful workspaces and deliver verifiable outcomes. We introduce two complementary dimensions, work persistence and work openness, to characterize working conditions, and classify digital work into five forms according to task scope and organization. Building on this framework, we identify five core capability families required for reliable work execution and examine approaches to model optimization, harness optimization, and their joint optimization. We further analyze existing evaluation methods and metrics from the perspective of work outcomes. Finally, we discuss future research directions, including sustained work delegation, adaptation to open environments, and the interaction between work execution and capability improvement. This paper provides a unified framework for understanding, optimizing, and evaluating work agents, supporting the development of systems capable of delivering reliable, verifiable, and practically valuable work outcomes.

Abstract: Many agent tasks recur with new data or small changes, yet agents regenerate their reasoning and actions on each run, producing different results. Distilling a prior run into a skill helps the agent avoid earlier mistakes, but it still re-runs the full process each time, so runs can vary and incur that cost. We compile a successful agent run into a reusable neuro-symbolic program (NSP) with a set of guidelines we call FlashScript. Actions and data transformations become code, instance-specific values become parameters, and decisions that need model judgment become LLM calls. We identify three layers where these calls belong and three techniques that replace most of them with code. The compilation does not remove nondeterminism; it localizes it, so the deterministic program and its neural calls can be reviewed and tested separately. Across 120 WorkBench analytics tasks with Claude Haiku 4.5, the NSPs were correct and made identical tool calls on every run, using about 70 times fewer input tokens and a third of the runtime of a skill-guided agent whose runs were inconsistent. In a composite version of the tasks, the skill-guided agent's accuracy fell to 23%, and its output inconsistency increased, while the NSPs remained correct and identical across all runs. The NSPs successfully generalized to all 108 unseen instances of the same templates. Our findings suggest that NSPs from agent trajectories can be considered cumulative software assets for end-users to test, maintain, and reuse in their recurring workflows.

Abstract: Applications provide convenient features for users to complete daily tasks. However, different users may have different or even conflicting requirements for the same application, while the requirements of the same user may change over time. Personalizing applications produced by agent-to-app or UI-to-code approaches can require changes to the generated implementation. We propose Agent as App, a task in which users express their requirements in natural language and an agent creates a personalized application while continuing to supply its behavior during use. We implement LiveUIAgent, which generates a task-specific orchestration connecting the user interface, saved information, and service actions. A shared agent runtime renders and updates the interface while carrying out the requested operations. Revising the orchestration and interface while reusing that runtime provides a lightweight basis for personalization as requirements evolve. We introduce LiveUIBench, a benchmark with diverse requirements and ordered interactions across personal services. The empirical findings show that the evaluated models struggle to complete these workflows reliably. Applications can satisfy many local checks while leaving the overall task unfinished, and greater partial coverage can coincide with fewer completed workflows.

Abstract: In agent workflows, a brief human instruction can alter subsequent search, reasoning, and tool execution, yet final task outcomes rarely reveal the contribution of an individual instruction to human-agent joint production. We propose a Human Turn-level framework for measuring human contributions, using task quality and token usage to characterize the collaborative production outcomes associated with each human instruction. We compare continuations from adjacent checkpoints under matched models, budgets, and termination conditions, and assess stability through repeated measurements. Across four archived and simulated interaction settings, we conduct 29,124 comparisons between predicted and observed directions of quality and computational change at both Human Turn and session levels. On HumanBench, we obtain 506 valid comparisons across 85 real-user scenarios. Results show that quality and computational changes associated with human guidance depend on task conditions. Expert-style and ordinary-style guidance differ in information provision, correction, and repetition. Even when task quality after continuation is identical, remaining computational demands can differ substantially across checkpoints. Our framework advances the measurement of human labor contributions from tasks and sessions to individual turns, providing a repeatable, fine-grained foundation for studying human contributions and their allocation in human-agent joint production.

Abstract: Predictive Process Monitoring (PPM) forecasts future events of ongoing business processes based on event logs. However, deep learning PPM approaches are often limited by labeled data scarcity and the low variability of real-world logs. To address this, we introduce SiamSA-PPM, a self-supervised framework combining Siamese learning with statistically grounded data augmentation. It employs novel transformation methods that leverage control-flow semantics and frequent behavioral patterns to generate realistic, semantically valid trace variants, learning generalizable prefix representations without labeled supervision. Extensive experiments on real-world event logs with a wide range of variability, incorporating exhaustive hyperparameter tuning, demonstrate the value of this process-aware augmentation. Compared to state-of-the-art baselines, SiamSA-PPM achieves competitive or superior predictive performance in both next activity and final outcome prediction tasks. An open source implementation of our method is publicly available under https://github.com/SvStraten/SiamSA-PPM-Extension..

Abstract: In LLM agent organizations, shared records determine which facts are available for later decisions. A sender consults interaction histories before deciding whether to report an event. A delivery gap across histories does not show whose relationship drove the choice or whether the resulting record matters downstream. We introduce RelLedger to audit these links. It holds the event, evidence, risk, and message fixed while crossing the sender's histories with the event target and an unrelated actor. Role reassignment and history rewrites locate the controlling cue. Message and cost interventions show when the effect appears. An attribution ledger maps each claim to its required response cells and separates missing interventions from sampling uncertainty. Recipient replay follows delivered information into downstream decisions. Executable workflows for a simulated one-person company extend the audit to retrieved histories, tool calls, and shared ledger updates. Across GPT, Gemini, Claude, DeepSeek, and Qwen, the audit reveals model-specific control paths and smaller relation gaps under explicit loss rules. Claude sends the same factual notice 62.22 percentage points more often with conflict histories than with friendly histories. In executable workflows, strained histories reduce recipient review rates by 45.83 points relative to warm histories for Claude.

Abstract: When a multi-agent system answers correctly, it is tempting to conclude that its agents shared, checked, and used information as intended. Yet a system can break one of its collective mechanisms, the rules that govern how agents route, admit, store, and act on shared information, and still return the right answer, while a wrong answer rarely reveals which mechanism failed. We ask what evidence from an execution is sufficient to conclude that a particular mechanism was violated. Our answer is a diagnostic contract, which separates what counts as a violation from which execution records can establish one, and concludes that a violation is supported, ruled out, or unknown; removing records can make this conclusion unknown but never reverse it. We test contracts for four mechanisms by replaying executions from the step where a mechanism acts, once unchanged, once with the mechanism broken, and once with it restored. Broken mechanisms often left the answer correct. An LLM diagnoser detected many more violations from internal records than from public outputs, yet with identical records a generic prompt often claimed certainty the records did not support, which prompts stating the contracts largely avoided. The contracts also applied, in narrow form, to mechanisms in independently developed systems, but a diagnostic behavior that was nearly perfect on our benchmark degraded on an independently developed workflow. A correct outcome is therefore no substitute for records of how collective mechanisms operated, and agreement on one benchmark does not show that a diagnoser transfers to another system.

Abstract: Large Language Models (LLMs) typically exhibit a performance profile where reliability degrades as task complexity increases. We address the challenge of generating high-quality natural language executable plans for complex tasks by introducing $\textbf{GRASP}$, a strategy-aware, multi-stage planning framework. GRASP decouples the planning pipeline across specialized, context-isolated modules: it pre-compiles global macro-guidelines (GenPlan), explores alternative localized strategies within isolated context windows (RevPlan), and independently evaluates trajectories using a multi-criteria discriminator (VerPlan). Empirical evaluations show that GRASP consistently establishes a new state-of-the-art frontier across diverse datasets, yielding substantial accuracy gains over direct LLM planners on Natural Plan Calendar Scheduling ($\sim$12.4$\%$$\uparrow$), ZebraLogic ($\sim$30.8$\%$$\uparrow$), and SciBench Math. Crucially, under multi-task scaling-where standard planners suffer immediate performance collapse-GRASP completely flattens the multi-task degradation penalty. In interleaved dual-task environments, GRASP achieves an absolute accuracy gain of up to 16.7$\%$ over direct LLM planners. Furthermore, by isolating context and enforcing strict macro-regularization, GRASP outperforms frontier reasoning models (such as GPT-5-mini) by a margin of 14.5$\%$.

Abstract: The rapid advancement of large language models and single-agent harnesses has reshaped the landscape of autonomous systems, raising a critical question of when multi-agent collaboration offers genuine value. As individual agent capabilities continue to scale, multi-agent collaboration faces diminishing returns while incurring growing context overhead. Through systematic analysis, we delineate the capability boundaries of multi-agent collaboration relative to single-agent alternatives, showing that it confers systematic benefits specifically in long-horizon tasks with sparse dependencies, while single-agent harnesses remain superior in tightly coupled, sequential workflows. Building on these insights, we propose SAIGE, a lightweight multi-agent collaboration mechanism based on Semantic-Aware Incremental Graph Evolution. SAIGE models collaboration as a dynamically evolving graph, where nodes are agent instances spawned on demand and edges encode semantic dependencies established through content-based information retrieval. Experiments on long-horizon, complex task benchmarks show that SAIGE achieves a favorable trade-off between context efficiency and task performance, and that scaling the agent pool or deepening the recursion level does not consistently improve outcomes. Our findings suggest that multi-agent superiority is bounded by task structure rather than universal, and that more agents do not necessarily make a system more intelligent.

Abstract: Semantic-gradient-based prompt optimization (SGPO) improves agent harnesses using execution feedback, but its local update rule leaves the choice of edit scope and operation unresolved. We introduce RobustSGPO, which specifies the requested edit, constructs and checks the patch, and continues search from either the incumbent or retained snapshots. We evaluate permission scheduling, cumulative controls, and task-family transfer in the AgentX brainstorming workflow using 120 tasks, 95 runs, and 7,350 candidate attempts. Periodic $1\to2\to3$ scheduling exceeds fixed maximum permission by 0.28 test-score points. RobustSGPO increases completion on 30 held-out tasks from 60.0% to 80.0% and improves test quality from 3.77 to 4.14 under a 20-million-token budget. Category retention reduces source-task degradation after a shift, whereas random retention reaches a higher destination endpoint. Search-space control benefits quality through executable edits and alternative starting points, with measurable retention overhead.