online community managers

Abstract: Empirical research on content moderation is fundamentally constrained by the opaque deployment of moderation systems on major social media platforms. To this end, the recent emergence of decentralized platforms with transparent, public moderation logs presents an unprecedented opportunity for independent audits. In this work, we leverage this architectural transparency to conduct the first large-scale audit of the default moderation system on Bluesky, the Bluesky Moderation Service (BMS). Analyzing its 10.6M moderation labels from 2025, we investigate three foundational aspects: (i) its mechanism (the degree of automation versus human oversight), (ii) its efficacy (accuracy in detecting harms), and (iii) its purpose (the landscape of harms it identifies). Our findings reveal a human-AI collaborative system where labels for sexual and graphic content are applied automatically in seconds, while nuanced and high stakes labels require more human oversight, taking hours or days. Through a manual annotation study, we find the BMS operates with high precision (0.837), but struggles with low recall (0.222), with our annotators identifying 4.5$\times$ more harmful content than the moderation system in a random sample. Finally, unsupervised clustering of the most frequently applied labeled posts uncovers detected harms ranging from hostility in discourse toward protected groups to the spread of sexually explicit and other graphic content. Our work offers a look into the operational realities of a deployed moderation system, providing a concrete data-driven foundation for designing more effective and transparent moderation systems.

Abstract: The growing complexity of content moderation policies presents a critical challenge for their consistent operationalization. While foundation models possess the basic capabilities needed to confront this challenge, whether they can reliably moderate online content remains an unanswered question. In this paper, we systematically compare two competing paradigms for Vision-Language Model (VLM) guidance: an instruction-driven approach where models reason from policy precepts, and an example-driven approach where they generalize from prior precedents. We ground this investigation in ModerationBench, a new benchmark of 4,000 manually annotated, in-the-wild posts from the Bluesky platform. Our experiments reveal that foundation models can substantially outperform Bluesky's deployed moderation system, nearly tripling its $F_1$ score (0.60 vs. 0.22) on Random Posts in the benchmark, with both instruction- and example-driven paradigms achieving comparable peak effectiveness. Our findings thus chart a path toward reliable and adaptable policy operationalization at scale.

Abstract: Each August, TikTok's For You page turns the University of Alabama's sorority recruitment into RushTok. We examine RushTok as an event-based algorithmic community: a collective assembled around a bounded offline ritual and sustained by recommendation. Using a mixed-methods survey (n=71) and a reflexive account of creator outreach, we ask who participates, how, and with what stakes. Findings show an ambiguous and entertainment based throughline; many called it a community (51/71) but few claimed membership (11/71). Affiliation centered on creators rather than shared practices, with parasocial attention clustering around a small set of potential new members (PNMs) and returning figures. Higher content exposure tracked with self-identification as a community member; those members commented, followed creators, and engaged across videos. Attempts to interview creators were met with silence or refusals, reflecting community boundary-work despite viral visibility. We outline implications for platform governance, including time-bounded context, graduated visibility, and aftercare.

Abstract: Online communities often treat large support margins in public elections as strong mandates. We argue that such margins can overstate the independent scrutiny behind a decision. Using 198,275 free-text rationales from Wikipedia admin elections, we introduce vote-text divergence, a measure that flags a decisive vote paired with a thin, deferential rationale. Divergence rises as voters arrive later, even after controlling for voter and election fixed effects. The pattern is consistent with information saturation: once prior text is accounted for, arrival order no longer predicts divergence, while accumulated prior evidence does. The effect is strongest among peripheral voters in the co-voting network. Yet divergence does not predict worse post-promotion outcomes, such as administrative activity or survival. Public tallies can therefore weaken the scrutiny signal even while selecting capable administrators: a margin may appear to reflect more consensus and support than it actually contains.