enterprise it teams

Abstract: In production, agentic systems answer questions over data that lives in several places and keeps changing: licenses are reassigned, users offboarded, prices changed, contracts renewed. Existing retrieval benchmarks freeze the data, so they cannot ask whether an agent's answer is still true, only whether it found the right passage. We present ChurnBench, an open-source benchmark that generates a four-source enterprise data fabric as a timeline rather than a snapshot. Every change is written to an append-only ground-truth ledger, and gold answers are computed from that ledger, never from the live stores. An answer that was correct when its data was retrieved but wrong when evaluated is therefore detected and labeled a freshness error, distinct from a reasoning error; we validate this by resolving ground truth at both timestamps for every case reported. Using the instrument, we find that when a system refreshes on a schedule, cache age does not predict staleness. Across cache ages of 1, 14, and 28 days, freshness errors were 7, 4, and 4, because scheduled refresh bounds staleness by time-to-live, and no TTL lapse was observed in any window. A controlled ablation confirms the mechanism: disabling tiered refresh raises freshness errors from 4 to 45 at 28 days and leaves them identical at one day. The variable a drift benchmark should sweep is therefore TTL configuration against each entity's rate of change, not drift-window length. ChurnBench, the evaluation harness, and all per-error data are released open source.

Abstract: Real-world GUI usage frequently involves workflows that span multiple devices and platforms, requiring the transfer of intermediate results, maintenance of shared state, and coordination across heterogeneous environments. However, existing GUI benchmarks overwhelmingly evaluate agents on single-device, statically defined tasks, thus leaving such cross-device capabilities largely unexamined, resulting in an overly optimistic assessment of agents' readiness for real-world usage. We introduce JarvisGUI, a dynamic benchmark that evaluates GUI agents on cross-device workflows requiring coordinated interaction across heterogeneous platforms, including Android, Windows, and Ubuntu. Specifically, JarvisGUI formulates GUI tasks as input-output transformations under a lightweight type system, which allows us to automatically compose multi-step, cross-device workflows and dynamically evaluate agent performance within a unified framework. By evaluating agents in virtual environments spanning multiple operating systems, JarvisGUI reveals that state-of-the-art open-source GUI agents struggle with the state-transfer awareness, cross-platform contextual reasoning, and long-horizon dependency management required for real-world workflows, exposing a critical capability gap invisible to existing benchmarks.