Papers for

enterprise it service managers

Papers whose findings have a practical use for this group, as judged from the abstract. Open a paper to read what it means in practice.

Debate driven approach improves query to agent matching capabilities

Debate-to-Skill: Capability-Bound Process Supervision for Industrial Query-to-Agent Annotation

Abstract: Industrial query-to-agent matching fails when topical relevance is mistaken for executable capability, especially on long-tail and boundary-sensitive requests. We formulate annotation as \emph{capability-bound process supervision} and instantiate it with Debate-to-Skill, which uses reusable decision principles, structured deliberation, verifier-based verdict extraction, and disagreement-driven refinement. On an industrial Query2Agent benchmark, we compare Debate-to-Skill with direct-label supervision, reasoning-SFT, and structural ablations. The results test whether gains come from supervising the capability-critical decision process itself, especially on grey-zone cases where semantic relatedness and executable capability diverge.

Thu 10 SeptArtificial Intelligence
The gist
Matching customer queries to the right software agents often fails when being topically related is confused with being able to actually perform the task. The authors introduce Debate-to-Skill, a method that supervises the decision process behind matching by having structured discussions, decision rules, and automated verification steps. This approach helps better identify which agents truly have the capability to execute requests, especially when the connection is not obvious. The authors tested their method against other approaches and showed it improves the accuracy of these capability-based matches.
Open 2609.11176v1