enterprise chatbot teams

Abstract: LLM agents can adapt to task feedback by revising the textual context that guides their behavior, without changing their model parameters. However, turning execution rewards into reusable context updates is challenging: individual trajectories offer limited comparative evidence about what to change, while task-specific fixes may overgeneralize when incorporated into a shared context. We introduce TextualRL, a gradient-free reinforcement learning framework that treats a group of rollouts from the same task under the same context, rather than an isolated trajectory, as the unit of policy critique. Groupwise Policy Critique contrasts successful and failed rollouts within a task; when outcomes are uniform, it draws on cross-task evidence to identify behaviors worth preserving or formulate repair hypotheses. Cross-Group Policy Update reviews the resulting proposals against evidence pooled across groups, including observations that yield no proposed edit, to refine their content and applicability. Reviewed proposals form a bounded textual patch, with adoption of the candidate context determined by held-out validation rewards. Together, these components establish a reward-driven policy optimization loop in which multiple attempts jointly inform reusable context updates. We evaluate TextualRL with five target agents on six benchmarks. Averaged over the six benchmarks, TextualRL improves test accuracy over the base model by 24.4 and 15.3 percentage points for GPT-5.5 and Qwen3.8-27B, respectively.

Abstract: Long-running LLM agents compress past interactions into persistent memories that may be reused as premises for later tasks. This creates a distinct derivation problem: whether the memory actually follows from what the interaction history supports. Relevant evidence may be scattered across earlier interactions, while compression can introduce relations or event status that the history never established. A valid memory may therefore appear unsupported because its citations omit relevant evidence, while individually supported facts may be composed into a stronger statement the history never established. We characterize this problem through three coupled requirements: (1) Evidence scope; (2) Compositional validity; (3) Admission reliability. We therefore ask whether the interaction history available at write time supports what enters persistent memory. We introduce DerivAudit, a framework for auditing whether a memory is actually supported by the history available when it was written. The audit separates three questions: whether supporting evidence lies beyond writer-provided citations, whether the composed memory introduces unsupported meaning, and how write-time admission decisions affect later memory use. Across two natural memory corpora, audits using broader pre-write history recover support for nearly 60% of memories that appear unsupported from citations alone, while 17-21% remain unsupported after expansion. Yet broader evidence does not by itself make admission reliable: unsupported memories are still frequently admitted across verification models, and evidence expansion alone worsens it on two backbones.

Abstract: Cross-domain Named Entity Recognition (CD-NER) aims to transfer the rich knowledge in the source domain to the target domain. Recent studies adopting decomposition or generation paradigms have achieved significant performance improvements, demonstrating high accuracy in entity span detection. However, during entity type classification, models severely suffer from entity type confusion, the erroneous tendency that models classify entities of one type in the text as another similar but incorrect type. To address this issue, we first propose a Multidimensional Confusion Quantification Model (MCQM) that quantifies a model's confusion extent between entity types from three dimensions: source-target hierarchy analysis, semantic similarity analysis, and explicit data evaluation. Moreover, we propose the Progressive Bidirectional Reasoning Chain (PBRC). PBRC leverages the source-target hierarchy and confusion analysis from the MCQM to prompt the LLM to generate two-stage reasoning information. The two-stage reasoning information is utilized to augment the knowledge of the model, significantly mitigating entity type confusion and improving the model's generalization performance. Experimental results demonstrate that our method achieves new state-of-the-art results on all domains of the CrossNER dataset.

Abstract: In Retrieval-Augmented Generation (RAG) systems, a large number of retrieved chunks are concatenated to form the input context so that users can receive high-quality responses based on external knowledge. As a result, the input context length increases substantially, leading to a larger prefill workload and, in turn, a longer time to first token (TTFT). While previous works that reuse precomputed key-value (KV) caches effectively reduce TTFT for long-context inputs, it remains unclear whether response quality is preserved when the input context becomes very long. In this paper, we propose a combined approach that (i) fine-tunes the model while taking KV cache concatenation into account and (ii) selectively recomputes a subset of the KV caches. By applying both techniques, we demonstrate improved accuracy for long-context inputs. Experiments on the RULER benchmark show that, for a 124k-token input, our method improves the RULER score by 9.7 point over the baseline that recomputes KV caches only. Moreover, TTFT is reduced by 80% compared with full attention.