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employee training departments

Papers whose findings have a practical use for this group, as judged from the abstract. Open a paper to read what it means in practice.

Graduate workers manage risks in ongoing use of large language models

"If You're Not Doing It, Somebody Else Is": Active Negotiation and the Invisible Labor of Sustained LLM Use

Abstract: Large language models (LLMs) have become fixtures of academic work even as their users describe them as degrading their writing, thinking, and skills. Dominant adoption frameworks read continued use as evidence of satisfaction, and cannot explain continued use of a distrusted tool. We interviewed 36 graduate student workers, balanced between English-as-a-foreign-language (EFL) and non-EFL speakers, and introduce the Active Negotiation framework: a model of sustained LLM use as a recurring cycle of risk, mitigation, and justification. A failure surfaces a risk, mitigation labor addresses it, and a justification renders the residual risk tolerable until the next failure reopens the cycle. The cycle runs across three dimensions: practical, auditing output; internal, auditing one's own cognition and identity; and social, managing how peers and institutions perceive use. EFL participants invoke linguistic parity as a further justification. We reframe continued adoption as compliance sustained by invisible labor.

Fri 25 SeptHuman-Computer Interaction
The gist
Many graduate students keep using large language models (LLMs) even though they feel these tools hurt their writing and thinking skills. The authors found users deal with this by going through a cycle where they recognize problems with the tool, work to fix or lessen them, and then convince themselves the tool is still worth using until a new problem happens. This cycle happens in practical ways, internally in how users view themselves, and socially in how others see their use. Non-native English speakers also use the tool to feel equal in language skills. This study shows continued use involves hidden extra work.
Open → 2609.30699v1