Papers for

customer support platform developers

Papers whose findings have a practical use for this group, as judged from the abstract. Open a paper to read what it means in practice.

MemSteer optimizes agent memory using questions from user histories

MemSteer: Turning User Histories into Supervision for Agent Memory Optimization

Abstract: An effective agent memory system should adapt to a user's history and task requirements. Human-annotated supervision can guide this adaptation by providing feedback for evaluating and improving memory designs. Yet suitable labels are rarely available for new user histories, and manually constructing QA pairs and supporting evidence is costly. We introduce MemSteer, which turns unlabeled user histories into question-answer (QA) supervision with supporting evidence for memory-design optimization. MemSteer constructs an evidence-grounded answer plan that specifies how facts across related records jointly support a reference answer. The plan guides question generation, while source-grounded auditing and blind answer recovery check the resulting annotations. To study the utility of this supervision, we develop MemSteer-Opt, which combines QA-based design evaluation with evidence-guided failure diagnosis to revise memory store, retrieval, and context construction without updating model parameters. Experiments on ATM-Bench and RHELM show that this supervision is competitive with official-QA-guided optimization. Relative to Base-BM25, MemSteer-Opt improves ATM-Bench Question Score by 13.4 points and RHELM accuracy by 4.1 and 6.6 points without and with external data, respectively. The supervision also benefits two existing optimizers on ATM-Bench, while new-user experiments demonstrate continued design optimization using supervision generated from the target histories.

Thu 29 OctArtificial Intelligence
The gist
Building computer agents that remember and use past information well is hard because it's expensive to label data to teach them. The authors created MemSteer, a method that automatically turns user history into questions and answers to guide how these agents organize and retrieve memory. They show that using this automatically created supervision helps the agents perform better on tasks, without changing their main learning model. This approach keeps improving memory design as new user history comes in.
Open → 2610.39276v1

Routed continual learning improves retention and reduces costs for AI agents

Routed Continual Learning

Abstract: Agents deployed at scale repeatedly encounter related problems, and it is natural to let them learn from each other's experience rather than starting over each time. Unfortunately, there is no single way to retain that experience that works well across settings, and no way to know in advance which future problems a given experience will help with. A global history preserves every detail but becomes expensive and mixes together experience that may not belong together; compressing that history into one fixed representation limits the cost but can throw away valuable details. We introduce Routed Continual Learning (Routed CL), an architecture that decides how to partition and retain experience. Past trajectories are grouped into clusters, each of which maintains state using one memory system from a fixed library. Before each run, an LLM-based router either reuses an existing cluster or creates a new one, basing its decision on the problem statement, memory system descriptions, and cluster summaries. We also introduce Context Memory Adapter, which mediates between the memory system and the agentic loop. We evaluate the architecture on a heterogeneous stream that interleaves 301 instances from the six CL-Bench tasks with 97 banking instances from $τ^3$-Bench. Across four language models and five matched rollouts, Routed Continual Learning raises normalized reward over a single global in-context learning (ICL) history by 15-30% of the maximum attainable normalized reward, achieves higher mean normalized reward than ICL-only clustering, and reduces estimated API cost by 65-72% relative to Global ICL. These results support approaching continual learning as a routing problem that chooses both a learning mechanism and a state cluster rather than committing to one representation globally.

Wed 28 OctMachine LearningMultiagent Systems
The gist
When AI agents face many different but related problems over time, they can learn better by remembering past experiences. The authors created a system called Routed Continual Learning that groups past experiences into clusters, each with its own way of storing information. Before solving a new problem, the system decides which cluster to use or whether to create a new one, making learning more efficient. Their tests showed that this method improves performance and significantly cuts costs compared to treating all experiences as one big pool.
Open → 2610.38796v1

Ai agents improve themselves with human feedback in training study

RSI Arena: Towards Recursive Self-Improvement with Human Feedback

Abstract: Can AI agents autonomously train useful language models and improve them using feedback from users? We introduce RSI Arena, a two-stage study of autonomous post-training as a step toward recursive self-improvement. Ten frontier models act as training agents, each starting from NVIDIA Nemotron 3.5 Lightning 30B-A3B Base. During a six-day first stage, each agent has 1,000 GPU-hours and $300 in API credit on a shared 64-GPU cluster, independently selecting data, implementing training procedures, and choosing checkpoints. We evaluate their models on 20 benchmarks and through blind human evaluations. All ten agents produce working assistants, with the strongest model, trained by GPT-6 Astra, closing a median of 76% of the base-to-Instruct gap across 12 capability benchmarks. Its human-preference rating is also close to NVIDIA Instruct after statistical adjustment for answer length and formatting. In Stage 2, each agent receives the comparison records and votes involving its Stage 1 model and is given three additional days for further training. Using NVIDIA Instruct as a common reference across the two evaluation rounds, we observe an improvement from Stage 1 to Stage 2 in the style-adjusted relative rating of eight of the ten models. We show that benchmark gains were modest, with no clear link to preference gains, while some agents encouraged longer responses and one model showed increased harmful compliance on StrongREJECT. RSI Arena provides an auditable setting for studying how human feedback can guide autonomous model development. It takes a step toward recursive self-improvement with human feedback (RSIHF), in which people help define what improvement means for the AI systems they use.

Sat 24 OctComputation and LanguageArtificial Intelligence
The gist
The paper studies whether artificial intelligence models can teach themselves to get better by using feedback from people. The researchers set up a system called RSI Arena where ten AI models independently trained themselves using limited computing power and budget, selecting data and training steps on their own. After a few days, the AI models produced useful assistants, with one nearly matching an existing top model in tests and human preference. The models showed some improvement when allowed to learn from comparisons, although gains were small and not always linked to what people preferred. This work explores how humans can guide AI agents to improve themselves safely and effectively over time.
Open → 2610.33624v1

Reproducible evaluation improves prompt compression for chat agents

Reproducible Evaluation as the Substrate for Safe Prompt Compression in Production Agents

Abstract: Evaluating conversational agents that act on live, mutable enterprise data is hard: replayed sessions drift as backend state changes, and a benchmark built today can silently go stale as the data it describes moves on. We present an offline evaluation harness for a production conversational agent that stays reproducible despite the live data it operates on changing, and that can be regenerated on demand once it goes stale. We then use this harness as the fitness function for GEPA-based prompt optimization under a correctness gate that guards against reward hacking. Applied to a production merchant-facing agent, correctness-gated compression shrinks the agent's full prompt surface by 3.5-7.6% without regressing held-out task correctness, consistently across three independent subject-model families, and for one, correctness measurably improves.

Thu 22 OctArtificial Intelligence
The gist
Evaluating AI chat agents that work with constantly changing business data is tricky because the data updates can make past tests irrelevant. The authors created a testing setup that can be repeated reliably even as live data changes, and can be refreshed when outdated. They then used this setup to safely shrink the AI prompts without losing accuracy by preventing tricks that might cheat the test. When tried on a real merchant service, this method reduced prompt size by up to 7.6% without hurting task performance, sometimes even improving correctness.
Open → 2610.31972v1

LLM routing improves accuracy and cuts cost without retraining

COMPASS: Routing via Capability-Oriented Model Profiling with Adaptive Search, Selection, and Tool Use

Abstract: LLM routing aims to select a capable model at low cost, but specialized routers can require updates as models and tasks change. We propose COMPASS, an agentic router in which an LLM follows a routing recipe, gathers performance and cost evidence through tools, and optionally inspects candidate answers before selecting a model. Our evaluations on LLMRouterBench and DeepSWE show that agentic routing can improve accuracy and lower model-call cost relative to specialized and trained routing baselines, without routing-specific training. On LLMRouterBench, COMPASS reaches 69.85% accuracy at \$139.57, compared with RLCascadeRouter's 69.14% at \$180.22. On DeepSWE under fixed five-fold cross-validation, it reaches 78.1% at \$215, compared with 74.1% at \$500 for the best single model. COMPASS also supports routing across benchmarks and adapts to an expanded model pool by reading new evaluation records, without changing the router's weights or prompt.

Tue 20 OctArtificial Intelligence
The gist
Choosing the best AI language model for a specific task can be expensive and tricky, especially when models and tasks change often. The authors propose COMPASS, a smart routing system that uses a language model to gather information and check answers before picking the best model. Their tests show COMPASS can be more accurate and cheaper than existing methods without needing special training. It also adapts well when new models are added or when used on different types of tasks.
Open → 2610.27822v1

SkillHorizon benchmark builds complex business tasks from smaller skills

SkillHorizon: Constructing Long-Horizon Agent Tasks through Skill Composition

Abstract: Long-horizon agents must complete workflows in which later activities depend on earlier outputs and changes to shared state. A key challenge for evaluation is to expand task requirements and their dependencies while keeping tasks executable and outcomes verifiable. We introduce SkillHorizon, a benchmark that constructs long-horizon tasks through skill composition in seven business environments. Its generators use domain-specific rules to turn reusable skill procedures into concrete business activities. These activities are connected through input-output dependencies, shared resources, and state updates, allowing workload and coordination demands to grow together. Successful reference executions validate task feasibility and measure interaction workload, while programmatic evaluators assess local completion and whole-task success. We evaluate five language models on 1,050 tasks with reference interaction workloads ranging from 64K to 1M tokens. Across these scales, mean local-goal completion falls from 90.4% to 46.8%, as completed work fails to keep pace with growing requirements. At larger workloads, agents more often submit unsuccessful final answers with substantial work unfinished and tool-call allowance remaining. Trace analysis also identifies cases where scripts execute successfully but their outputs fail downstream business checks. SkillHorizon provides a configurable testbed for studying sustained progress, dependency coordination, and complete task delivery in growing workflows. Our code is available at https://github.com/KnowComp/SkillHorizon.

Sat 10 OctArtificial Intelligence
The gist
Completing complex workflows requires many steps that depend on each other and shared information. The paper introduces SkillHorizon, a tool that creates long business tasks by linking smaller skills with clear input and output relationships. The authors test different AI language models on these tasks and find that as tasks get bigger, models struggle to finish them fully and correctly. SkillHorizon helps study how well AI agents can handle long, complicated jobs that require coordination and keeping track of progress.
Open → 2610.14966v1

Building large language model agents using deep learning methods

Building LLM Agent Systems the Deep Learning Way: From Modular Design to Architecture Search

Abstract: Large Language Models (LLMs) have revolutionized AI research and enabled exciting agent systems. To build a complex LLM agent system, most existing research relies on insights from other domains or heuristics to manually build the agent system. However, this approach often requires heavy hand-engineering and fails to fully optimize for the downstream task of interest. Inspired by the tremendous success of deep learning, we propose to construct LLM agent systems in a modular manner, similar to building a deep neural network. Our key insight is to make analogies between LLM building blocks, such as retrievals, memories, and prompting strategies, and the successful deep learning modules, such as MLPs, attention, and recurrent modules. We further design forward inference and feedback mechanisms for LLMs, where prompts in LLMs are considered as the weights in deep models, and the prompt optimization from feedback is analogous to the back-propagation algorithm. We additionally leverage a search algorithm to search for the best configuration of LLM agent systems, similar to the neural architecture search (NAS) in deep learning research. Comprehensive experimental results demonstrate that the proposed deep learning recipe for LLM agent systems is highly effective, in particular: (1) Organizing LLM modules into deep-learning-style architectures yields noticeable performance gain; (2) Automatic prompt optimization, equivalent to backpropagation, is efficient in incorporating feedback from the task of interest and achieves at least 5% performance improvement; (3) NAS equivalent algorithm works well for further optimizing the LLM agent system architecture with 11% performance gain compared with randomly designed architectures. Overall, our research demonstrates the exciting opportunity of transferring the success of deep learning to building LLM agent systems.

Sun 4 OctComputation and Language
The gist
Creating complex systems that use large language models (LLMs) is usually done by manually piecing together parts, which can be slow and not very efficient. The authors suggest treating these systems like deep learning models, breaking them into modular parts similar to how neural networks are built. They also introduce ways to fine-tune the prompts in LLMs using feedback, almost like teaching a deep learning model with back-propagation. Their approach includes automatically searching for the best system design, which showed measurable improvements in performance.
Open → 2610.04961v1

Panel of cheap models detects AI hallucinations nearly as well as top models

RAIM: Robust Aggregation of Inexpensive Models for Hallucination Detection

Abstract: Automatic evaluation of faithfulness increasingly relies on a large language model acting as a judge, yet the most reliable judges are proprietary frontier models, costly and ill-suited to high-throughput monitoring. We investigate whether a panel of cheap open-weight judges (4--9B) can be aggregated to stand in for a frontier one, what the substitution sacrifices, and when it is worth making. We propose RAIM, an aggregation scheme robust to the members' correlated errors, coupling a cross-fitted stacked logistic regression with an admissibility test that, read from the members' own outputs, identifies when aggregating them improves on their best member and stays within reach of the frontier judge. We instantiate RAIM with ten judges from disjoint families across eight faithfulness benchmarks. Against Claude Sonnet, the panel retains a median 93% of its Cohen's $κ$ and gives up only 2.9 points of balanced accuracy on average; read as paired differences, it clearly improves on one benchmark and clearly worsens on three (only two by a non-negligible margin), leaving four unresolved. At a sixty-fourth of the frontier's inference price, the operative expense is a one-time in-domain calibration on 50--100 labelled records. The panel is also competitive with purpose-trained detectors on their home benchmarks (within 1.3 accuracy points of GPT-4o and 1.9 of the LLM-AggreFact leader), and beats the strongest one we reran by 6 points on our grounded sets. Whether aggregation pays depends on the members themselves: where several capable members err on different items, the panel improves on its best judge and approaches the frontier; where one dominates, the stacker recovers the leader, and only there does the frontier remain materially ahead. Both conditions are read off the calibration set at no further cost, so a cheap panel can stand in for a frontier one wherever this audit admits it.

Wed 30 SeptComputation and LanguageArtificial IntelligenceMachine Learning
The gist
It can be expensive and slow to check if AI text is truthful using only the very best models. The authors looked at combining many smaller, cheaper AI models to do this checking instead. They created a way to smartly combine these smaller models’ judgments, which works almost as well as the best model but costs much less. Their method also tells when combining helps and when it does not, so users know if the cheaper group is reliable. This makes it easier to monitor AI-generated content for mistakes without needing costly tools.
Open → 2609.39229v1

Model improves following multiple rules by using counterfactual distillation

Counterfactual Constraint-Conditioned On-Policy Distillation for Multi-Constraint Instruction Following

Abstract: Multi-constraint instruction following requires a model to respond to a query under many simultaneously active constraints. Even strong instruction-tuned models still routinely violate some of them. Existing approaches either augment supervision with sequence- or token-level RL rewards from external verifiers or learned graders, or use on-policy distillation (OPD) against a single full-context teacher whose probability mass becomes diluted as more constraints become simultaneously active. We propose CC-OPD (Counterfactual Constraint-Conditioned On-Policy Distillation), which inverts the standard supervision-generation direction in distillation. Rather than enriching the teacher with information beyond what the student sees, CC-OPD ablates each constraint from the teacher's conditioning in turn, and constructs the per-constraint signal from the resulting per-token probability differentials. The resulting per-token leave-one-out log-likelihood shifts are summed, clipped, and added to the vanilla OPD reward as a token-level shaping term. All shaping terms are obtained from the frozen teacher, without an external verifier during distillation, and the reward equals vanilla OPD wherever the aggregate shift is zero. Across two Qwen model pairs and seven benchmarks, CC-OPD achieves the highest average among all evaluated student-training methods. A 1.5B student trained with CC-OPD surpasses its own 7B RL-trained teacher on the MulDimIF benchmark.

Wed 23 SeptMachine Learning
The gist
Following many rules at once is hard for AI models, which often break some rules despite training. The authors created a new training method called CC-OPD that checks how each rule impacts the model's decisions by leaving out one rule at a time and comparing outcomes. This approach helps the model learn exactly which parts of its output are influenced by each rule without needing extra evaluators. Tests showed this method helps smaller AI models perform better, even outperforming larger ones trained differently.
Open → 2609.27421v1

Small language model quickly detects scam calls with calibrated confidence

Open-Jev Judgments on CallScreenBench: Calibrated One-Pass Scam Screening with a Small Language Model

Abstract: Screening a phone call for fraud needs a trustworthy probability after every caller turn, in milliseconds. Jev-style typed decisions promise exactly that: declared options go in, one calibrated probability per option comes out of a single forward pass, with no generated text. We test an open implementation of this readout, JevLite, on scam-call screening: Qwen3-4B is LoRA-tuned so that the temperature-scaled softmax over two answer-label logits is P(scam). On 41 held-out CallScreenBench scenarios (577 per-turn decisions) a three-seed ensemble reaches AUROC .974 with calibration error .052, non-inferior to an LLM judge (MiniMax-M3) at a pre-registered .02 margin, with no false alarms on legitimate calls, decisions 1.14 turns earlier under the same hang-up rule, and 64.5 ms per decision on one consumer GPU, 4.9x lower than the same backbone fine-tuned to generate its answer. The gain is in the readout and calibration, not accuracy: a fine-tuned ModernBERT encoder is not significantly worse, the recipe was selected with test-set exposure, and all callers are synthetic. We claim no architectural novelty; the contribution is the application and an evaluation reporting calibration, false alarms and decision timing alongside AUROC.

Mon 21 SeptComputation and Language
The gist
Phone calls can sometimes be scams, and it's important to know quickly if a call is risky. The authors tested a way to use a small language model to decide if a call is a scam right after each part of the conversation. This method gives a trustworthy probability instead of a generated text answer, which makes decisions faster. They found it works about as well as bigger models but much faster and with fewer false alarms on safe calls.
Open → 2609.23959v1

Language model confidence reports often unreliable and sensitive

An Analysis of Training-Free Self-Reported Confidence in Language Models

Abstract: Large language models can report a numerical confidence together with generated content, but it is unclear whether this report is more than calibrated rhetoric. We analyze three training-free signals: confidence verbalized with the answer, post-hoc $P(\mathrm{True})$, and agreement with three additional generations on the same 100 TriviaQA questions for two model families. Direct verbalization is a surprisingly strong baseline: after auditing benchmark errors, it reaches AUROC 0.956 and 0.937 for correctness prediction. Three-sample agreement is substantially weaker (0.765 and 0.790), and a fixed interpolation with verbalized confidence has no statistically reliable benefit. Four of nine errors from one model and two of eight from the other receive unanimous sample support, showing that self-consistency can amplify shared misconceptions. Re-eliciting confidence for the same fixed answers with equivalent prompts changes scores by 0.043 to 0.084 on average and flips 4\% to 9\% of decisions at a 0.8 threshold. An exploratory audit of 100 confidence-tagged biography claims further finds only a modest confidence gap between supported and contradicted claims. These results argue that useful self-reports remain sensitive to elicitation, correlated errors, and benchmark noise.

Thu 17 SeptComputation and Language
The gist
Large language models can say how confident they are in their answers, but it’s unclear if these confidence numbers truly reflect accuracy. The authors studied several ways models express confidence without extra training and found that simply asking the model to verbalize confidence works surprisingly well at spotting correct answers. However, confidence can change a bit depending on how the question is asked, and sometimes confident answers are still wrong. This means that while models’ self-reports can help, they aren’t fully reliable and can be influenced by repeated mistakes and noisy tests.
Open → 2609.20541v1

Geometric graphs improve multi-step document retrieval and generation

Beyond Similarity through Zero-Token Geometric Graphs for Multi-Hop RAG

Abstract: Multi-hop retrieval-augmented generation (RAG) requires evidence that remains relevant to a query while introducing enough novelty to bridge semantic gaps. Dense retrieval tends to concentrate on semantically similar documents, whereas graph-based alternatives often depend on costly Large Language Model (LLM) entity extraction and may propagate through noisy connections. We introduce Geometric Gain Graph RAG (G$^3$RAG), a document-only framework whose offline graph construction uses no LLM calls or generated tokens. G$^3$RAG assigns each edge a geometric gain score, $\cosθ\cdot \sinθ$, that jointly captures directional consistency and orthogonality between document representations. A density-aware topological penalty suppresses highly connected hubs, while single-step controlled diffusion expands from filtered query seeds toward complementary evidence. We evaluate G$^3$RAG on MusiQue, 2WikiMultiHopQA, and HotpotQA using Nv-embed-v2 and Qwen3-8B-embed. G$^3$RAG obtains the best average F1 and answer-document hit rate among the evaluated graph-based baselines in both embedding settings, with gains of up to 4.26 F1 points in average performance and 5.76 points on MusiQue. It also removes the graph-construction token cost incurred by entity-based graph methods. These results show that geometric structure can support efficient multi-hop evidence discovery without LLM-based graph construction. Code is available at https://anonymous.4open.science/r/G3RAG-99D9/

Thu 17 SeptInformation Retrieval
The gist
Finding information from multiple connected documents is tricky because similar documents tend to repeat the same facts, while others that add helpful new details can be missed. The authors developed a new way to build a network of documents without relying on expensive language model analysis. Their method uses geometry to measure how documents connect in a way that balances similarity and novelty. This approach helps find more useful supporting documents for complex questions, improving accuracy while saving computing costs.
Open → 2609.19622v1

Adaptive selection of retrieval and generation improves question answering

One Size Does Not Fit All! Dynamic Retriever and Generator Selection for RAG

Abstract: Retrieval-Augmented Generation (RAG) systems typically employ fixed retriever and generator configurations across queries, despite substantial differences in query complexity and information needs, leading to inefficient allocation of computational resources. While retrieval and generation adaptivity have been studied independently, their joint effect on end-to-end RAG performance remains underexplored. We systematically analyze how retriever and generator complexity interacts across factoid and multi-hop question answering (QA), including bridge and composition reasoning tasks. Our analysis shows that stronger retrieval generally yields larger gains than increased generation effort, but both exhibit diminishing and non-monotonic returns, indicating that higher-complexity configurations are not uniformly better across queries. Motivated by these findings, we introduce DRAG, a query-adaptive framework for selecting retriever-generator configurations. We first propose DRAG$_\text{QPP}$, a training-free routing approach that uses Query Performance Prediction (QPP) signals to guide retriever selection and perplexity-based measures over retrieved context to guide generator selection. We further introduce DRAG$_\text{SFT}$, a supervised routing approach that fine-tunes an LLM to jointly predict retriever-generator configurations. Across three LLM families and four QA benchmarks, \qpprag~achieves performance comparable to strong static RAG baselines while substantially reducing inference latency, whereas DRAG$_\text{SFT}$ consistently improves effectiveness over static and training-free adaptive baselines. Overall, DRAG demonstrates that jointly adapting retrieval and generation achieves a more favorable effectiveness-efficiency trade-off than static RAG pipelines.

Tue 15 SeptInformation RetrievalArtificial Intelligence
The gist
Many systems that answer questions by finding information and then writing answers use the same approach for every question, even though some questions are easier or harder than others. The authors found that using a stronger search method usually helps more than just spending more effort on writing the answer, but both have limits and don’t always help for all questions. They created a system called DRAG that picks the best way to search and write answers depending on each question. This can make answering questions both faster and more accurate compared to using one fixed approach every time.
Open → 2609.17709v1

Federated knowledge graphs enable multi-hop question answering without sharing raw data

FedV-KGQA in Practice: Design Lessons and an Interactive Prototype

Abstract: Knowledge graph question answering usually assumes that one system can reach the whole graph. In practice, facts are often held by organizations that share entity identifiers but own disjoint relation types, so no single party sees a complete reasoning chain. This poster presents the empirical findings of FedV-KGQA on multi-hop question answering over such vertically partitioned graphs. Each silo enriches its local graph and trains a knowledge graph embedding on its own triples. A server then concatenates the silo-specific entity views, anchors the projected question at the topic entity, and ranks candidates by similarity. Raw triples and relation embeddings never leave a silo. Comparing the FedV-KGQA experiments with one another yields three results. First, federated fusion recovers most of the centralized accuracy, while a single silo recovers little. Second, anchoring and enrichment matter more than the choice of embedding model. Third, the cheapest encoder depends on the target accuracy rather than on parameter count. This poster paper contributes that cross-experiment comparison, four design lessons drawn from it, and an interactive prototype that runs real inference and traces the full pipeline, per question, on released checkpoints.

Sat 12 SeptArtificial IntelligenceComputation and LanguageInformation Retrieval
The gist
Question answering systems that use knowledge graphs usually need access to all the information in one place. The authors study what happens when different organizations hold parts of the knowledge graph with unique relationships but share common entity identifiers. They show that combining knowledge locally enriched and embedded in separate silos can nearly match the accuracy of a system that sees everything. They also find that focusing on linking questions to key entities and enriching the data matters more than using complex embedding models. The authors provide lessons from comparing different settings and an interactive prototype that demonstrates the approach.
Open → 2609.13661v1

Autonomous research reaches near top results in telecom ticket retrieval

Autonomous Research for Open-Ended Problems: A Case Study on Telecom Ticket Retrieval

Abstract: Recent breakthroughs in LLM-based systems and their abilities in problem solving and coding have allowed progress in the AI for Science paradigm, potentially replacing human roles in machine learning (ML) research. However, while several frameworks of fully autonomous end-to-end ML research have been proposed, successful implementations of them are often limited to problems with narrow search spaces, like language modeling or biomedical ML benchmarks. In this paper, we explore how autonomous research can be adapted to solve open-ended, industry-grade ML problems, by considering a case study: telecom ticket retrieval, an open-ended task with degrees of freedom in representation, architecture, and training data generation. We discover that autonomous research for open-ended problems with commercial and open-source agents shows both promise and limitations: while autonomous research can excel in narrow hyperparameter optimization, it lacks human-like intuition and creativity and requires operational overhead. Even with minimal human supervision, autonomous research can reach $90\%$ of state-of-the-art performance (0.34 vs. 0.38 Recall@1) in a much shorter time period (10 weeks vs. 10 months of human work) at a modest cost (up to \$200 per Cursor campaign). Our empirical evidence recommends that human researchers and autonomous research frameworks work together for best results in ML research.

Fri 11 SeptArtificial IntelligenceInformation RetrievalMachine Learning
The gist
Solving real-world, open-ended machine learning problems without human help is very challenging. The authors studied how autonomous AI systems perform in telecom ticket retrieval, which involves finding relevant records from customer support tickets. They found these systems do well at tuning specific settings but still lack human creativity and intuition. With some human guidance, the AI got most of the way to the best results much faster and at low cost. The study suggests combining human and AI efforts works best for complex research tasks.
Open → 2609.13073v1

Agentic AI staleness driven by refresh schedule not cache age

ChurnBench: A Drift-Aware Benchmark Demonstrating That Refresh Scheduling, Not Cache Age, Governs Staleness in Agentic AI

Abstract: In production, agentic systems answer questions over data that lives in several places and keeps changing: licenses are reassigned, users offboarded, prices changed, contracts renewed. Existing retrieval benchmarks freeze the data, so they cannot ask whether an agent's answer is still true, only whether it found the right passage. We present ChurnBench, an open-source benchmark that generates a four-source enterprise data fabric as a timeline rather than a snapshot. Every change is written to an append-only ground-truth ledger, and gold answers are computed from that ledger, never from the live stores. An answer that was correct when its data was retrieved but wrong when evaluated is therefore detected and labeled a freshness error, distinct from a reasoning error; we validate this by resolving ground truth at both timestamps for every case reported. Using the instrument, we find that when a system refreshes on a schedule, cache age does not predict staleness. Across cache ages of 1, 14, and 28 days, freshness errors were 7, 4, and 4, because scheduled refresh bounds staleness by time-to-live, and no TTL lapse was observed in any window. A controlled ablation confirms the mechanism: disabling tiered refresh raises freshness errors from 4 to 45 at 28 days and leaves them identical at one day. The variable a drift benchmark should sweep is therefore TTL configuration against each entity's rate of change, not drift-window length. ChurnBench, the evaluation harness, and all per-error data are released open source.

Thu 10 SeptSoftware Engineering
The gist
Many AI systems answer questions using data that changes often, like prices or user info. The authors created ChurnBench, a new tool that tracks changes over time so it can tell if an AI's answer was once correct but became outdated. They found that how often the data is refreshed, not how old the stored data is, controls whether answers become stale. This helps developers focus on refresh timing to keep AI answers accurate.
Open → 2609.11515v1

Platform enables live experiments on human and AI team collaboration

Pairit: A Platform for Live Experiments on Human-AI Collaboration

Abstract: Organizational design in the era of artificial intelligence requires experimental methods that can test how human-AI groups coordinate, delegate, and make decisions. Programmable platforms coordinate live human-to-human sessions or real-time human-AI chat, but researchers cannot easily declare experiment protocols in which AI participants both communicate and act on shared work within one auditable configuration. Here we introduce Pairit, an online platform that facilitates the design, testing, and deployment of experiments that test human-AI organizational designs and interventions. Through a single YAML configuration file, researchers declare an executable experiment graph (pages, routing, randomization, matchmaking, chat, shared workspaces, server-hosted agents, surveys, timers, and custom HTML components) and combine any number of humans and AI agents in live sessions. We have validated the feasibility of the platform through multiple live deployments, including peer-reviewed published studies, capturing high-resolution process traces of communication, negotiation, and collaborative work in live human-AI dyads. By representing complex interactive protocols as standardized, auditable configuration files, Pairit provides reusable infrastructure for specifying, deploying, and sharing live human-AI organizational experiments.

Wed 9 SeptHuman-Computer InteractionArtificial Intelligence
The gist
Organizing teamwork with AI is tricky because it's hard to test how people and AI can best work together and share tasks. The authors created Pairit, an online tool that lets researchers set up real-time experiments where humans and AI chat, share work, and make decisions in a controlled way. It uses a simple configuration file to design and run these experiments, tracking detailed interactions. The platform has been tested in actual studies and helps share and repeat these experiments easily.
Open → 2609.09789v1