customer feedback analysts

Abstract: Information extraction models often perform well on the datasets they are trained on, but transferring to new domains and annotation guidelines remains challenging. Supporting user-specified types alone does not resolve this problem. We present CalOn, a unified 0.6B-parameter encoder for entity, relation, and event extraction across datasets and schemas. The model jointly encodes text and type definitions, then directly identifies entity spans, relations between spans, and event triggers and arguments. Its extraction decisions consider the requested types together, using their combined evidence to identify relevant candidates before assigning a type. This gives all three tasks a common probabilistic formulation while keeping every extracted mention anchored to the input text. We train on diverse sources, and supplement supervised learning with a reward that encourages correct extractions and penalises incorrect ones. Across 40 benchmarks, CalOn outperforms the evaluated baselines on most benchmarks. It leads all reported relation extraction benchmarks and achieves the highest average F1 for event triggers and arguments with gold triggers. The same model also performs strongly on aspect sentiment triplet extraction and pronoun resolution through its span-pair formulation. A correction for the probability bias introduced during training improves confidence estimates for entities, relations, and event arguments after calibration, with little change in F1.

Abstract: StanceEval 2026 is the second edition of the StanceEval shared task series on stance detection in Arabic social media text. Stance detection aims to identify a writer's stance toward a given topic. Given a tweet and a target, participating systems must determine whether the writer's stance is Favor, Against, or None. This edition focuses on cross-target generalization across two distinct evaluation tracks: Track 1 evaluates thematically related cross-target transfer (testing on Women Driving, related to Women Empowerment from training data), while Track 2 evaluates cross-domain transfer to completely unseen targets (E-Cars and Trimester System). The shared task attracted 80 registered teams from 12 countries. During the evaluation phase, 30 unique teams submitted entries, with 21 teams officially ranked in Track 1 and 13 in Track 2 following validation filtering, and 20 teams submitting system-description papers. Participating teams employed diverse methodologies, including fine-tuned pretrained language models, prompt-based and retrieval-augmented large language models (LLMs), fine-tuned LLMs, and hybrid cascades. Top systems achieved impressive $F_{avg2}$ scores of 0.8994 on Track 1 and 0.9400 on Track 2, substantially outperforming the strongest baselines (0.7366 and 0.7475, respectively), where $F_{avg2}$ denotes the macro-averaged F1 score over the Favor and Against classes. Counterintuitively, performance on the unseen targets was higher than on the related target, a disparity could be driven by extreme target polarization, class imbalance, and dialectal or sarcastic nuance across topics.

Abstract: With the rapid growth of Arabic NLP, several models, datasets and benchmarks have been reported. This paper asks whether approaches developed for majority languages like English can be adapted to Arabic tasks. We adapt an English aspect-based sentiment analysis framework to Arabic classification tasks and present the adaptation as BARRAC: Brainstorming Alignment and Replaced Representation learning for ArabiC tasks. BARRAC replaces consumer-review attribute pools with Arabic linguistic devices and markers for dialectal sentiment, sarcasm, and dialect identification, and replaces noisy self-training with two-stage training. Evaluated on five Arabic dialect datasets, BARRAC achieves a mean macro-F1 of 63.93\%, outperforming the best few-label SOTA by 3\%, and outperforming GPT-4o on four out of five tasks. Error analysis provides insights into remaining challenges. These results demonstrate that adapting task-specific approaches is a promising direction for Arabic NLP alongside adapting models, datasets and benchmarks.