community managers

Abstract: Recommendation-driven platforms can reshape not only what users see, but also who becomes visible and how community boundaries are negotiated. We examine Xiaohongshu discussions surrounding a perceived World Cup-related audience influx to understand how users attributed community change and how those explanations related to boundary-management strategies. We analyzed 262 comments from eight high-engagement threads using researcher-led thematic analysis, structured coding, and permutation-based association analysis. Users described personalization as both social separation and a boundary that could fail, interpreted platform growth through audience acquisition and commercialization, and contested whether gender should define community membership. Among 70 comments with explicit attributions and strategies, attribution and strategy were strongly associated (Cramer's V = .583): algorithmic attributions concentrated in technical boundary management, while social-actor attributions more often aligned with social enforcement or normative socialization. These findings connect causal sensemaking with boundary management and show how audience restructuring can create governance consequences on recommendation-driven platforms.

Abstract: The Ethereum community learns where developers struggle through surveys and interviews, which record what developers say when asked about a chosen theme. Ethereum Stack Exchange (ESE) records what they ask for unprompted, and whether anyone resolves it. We study every question posted to ESE from Jan 2016 to Dec 2025, 54,637 in all, and label each with a prompt-based topic pipeline seeded with eight Ethereum-specific topics and open to new ones (22 topics in all). A three-provider committee of language models screens the labels, and manual adjudication of every disputed case puts their accuracy at 87.9 to 93.5%. Because the corpus is the complete record, no rate carries sampling error. We ask what developers ask for help with, whether the venue still resolves it, and, where it does not, whether the questions changed or their resolution did. Demand is concentrated on writing, deploying, and debugging contracts; the toolchain is the second-largest topic and growing, while security, consensus, and scaling are thin. Supply has weakened, and unevenly: answers still arrive, closure falls further. Across five estimators of the decade, the share of questions drawing any answer fell by 9.5 to 18.6 percentage points, but among answered questions the share reaching an accepted answer fell by 16.2 to 24.5. Rebuilding the later acceptance rate at the earlier topic mix moves the fall only from 9.40 to 9.32 points, so the topic mix does not explain it. Who asks separates outcomes far more sharply than what is asked: acceptance runs from 19.8% for askers below 10 reputation to 66.8% at 10k and above, a 47- point spread with a gradient in every year, against 17 across topics, and a shift toward newer askers accounts for up to 59% of the acceptance fall. The largest of seven properties an asker controls accompanies 5 points. The record places the support gap in the toolchain and among newcomers.

Abstract: Newcomers to online communities must learn a group's norms to participate successfully. This process is known as socialization, and has been the subject of considerable study in the online communities literature. Foundational work on group socialization in social psychology, however, suggests that socialization is actually a bidirectional process: individuals and communities adapt to each other's needs. In this work we develop a formal quantitative model of socialization, and present the first large scale empirical validation of the bidirectional socialization hypothesis using Reddit data. More specifically, we focus on linguistic socialization, and model users' comments in online communities as a mixture of in-group language and language from ``background'' communities they previously participated in. On a dataset of 112 subreddits (7.8 million tokens) find that our bidirectional model makes predictions that better generalize across users and time than two unidirectional socialization models. Furthermore, we conduct a qualitative analysis in which we demonstrate that our model is able to extract interpretable socialization patterns from the data that align with the existing literature. Specifically our model is able to learn that users conform more to group norms in topically niche communities with stricter content moderation rules, and that long time users conform more than newcomers. We emphasize that the claims made in this paper are explicitly falsifiable -- we are staking out a clear claim about what the socialization process looks like, and encourage future work to challenge our model.

Abstract: Online communities provide spaces for individuals navigating stressful life transitions to disclose difficulties and seek peer support. Yet encountering others' distress may also have psychosocial implications for community members. Drawing on stress crossover theory, we examine how engagement with peer distress during graduate admissions is associated with subsequent psychosocial expression and participation, and whether similar associations extend through downstream interactions. We analyze 171,981 posts and 1,130,413 comments from two Reddit communities across three admissions cycles, using propensity-score stratification and baseline-adjusted comparisons. Users who engaged with distress disclosures during application preparation subsequently exhibited higher classifier-estimated anxiety, depression, and stress expression, alongside greater commenting activity and lexical redundancy. These associations recurred across admissions cycles, while no significant psychosocial associations were detected among downstream respondents interacting with previously exposed users. Our findings highlight how greater distress-related expression can coexist with continued community participation, while distinguishing direct engagement with distress disclosures from subsequent social contact. We discuss implications for designing online communities that preserve opportunities for self-disclosure and peer support while remaining attentive to the experiences of those encountering distress-related content.

Abstract: Community question-answering platforms are important ecosystems for knowledge sharing, yet research on what makes an answer best or a question engaging has often focused on either individual lexical features or broad topics. This exploratory study examines both levels in Yahoo! Chiebukuro, asking which nouns and semantic noun clusters are associated with best-answer selection and question engagement. We analyze a large corpus of questions and answer-tier posts collected under the keyword logistics, using an offline machine-translation pipeline with manually validated noun-level fidelity. Best-answer selection is modeled with conditional logistic regression within question threads, controlling for answer length, order, and question-answer noun overlap. Engagement is modeled in two stages: whether a question receives any response and, conditional on receiving one, how many responses it attracts. Operational logistics nouns such as distribution, warehouse, and center are associated with best-answer selection, whereas broader civic and infrastructure nouns such as car, tax, and shinkansen are associated with higher engagement. At the cluster level, most semantic noun clusters are associated with best-answer selection, while the clusters associated with response likelihood and response volume are largely distinct. These findings reveal differentiated content-outcome profiles across answer and question levels and provide a domain-wide descriptive map of engagement and answer selection in logistics-related cQA discourse.

Abstract: AI model updates and service withdrawals can disrupt relationships with AI companions, but research has largely examined individual platform events. Less is known about users' responses when multiple providers implement shared national regulations. We examine users' reactions and collective contestation surrounding China's 2026 regulation of anthropomorphic AI interaction services. We collected RedNote discussions from April 10 to August 10, 2026, used a validated language model for relevance screening, and conducted qualitative content and thematic analyses of 89 posts, 1,425 comments, and 2,005 replies. Users retained, migrated, and reconstructed companions, finding that preserving conversation records did not necessarily restore shared memories or familiar interactions. They compared regulations, platform explanations, and implementations to assign responsibility. Solidarity emerged through mutual aid and appeals to respect other communities' attachments, while disputes over targets and tactics exposed contested terms of collective action. Infrastructural dependence connected relational continuity and collective contestation during this national regulatory transition.

Abstract: Did people stop asking other people for advice online once generative AI could answer their questions? Prior work on ChatGPT's effect on online help-seeking disagrees in both size and sign, in part because no study has compared affected communities against similar communities that AI cannot easily substitute for, over the same months. In this paper, we track monthly post counts in 26 Reddit informational communities against 90 size-comparable hobby communities over the same six calendar months before and after the launch of ChatGPT. We also repeat the entire analysis at 66 earlier dates, before ChatGPT existed, to see what our method reports when no ChatGPT-effect exists. We find that informational help-seeking did not decline. Our results rule out any decline in posting larger than 3.4%, far smaller than the 8% to 25% declines documented in prior work. Steady post counts could still be misleading if AI-written posts had replaced human ones. We test this possibility by scoring 274,411 posts and 223,775 comments with AI-text detectors, compared in a way that cancels out detector false-positives on human-written text. AI-written posts rose only 2-3 percentage points more in informational communities than in hobby communities, short of the 5.1 points that would be needed to hide even the smallest decline previously reported for Reddit. In addition, the comments people receive show no such rise at all. Why, then, do published studies disagree? Reddit community types were already drifting apart before ChatGPT existed, at rates comparable to every published estimate, and without same-time controls, that drift can look like an effect of generative AI. Our own largest estimate, an 18% fall in posts to low-stakes curiosity communities, matches its pre-existing trend. Humans still ask humans for help, and, as far as detection can tell, humans still answer them.

Abstract: With the rapid spread of news on social media, understanding the propagation of misinformation is becoming increasingly important. One factor that affects individuals' vulnerability to false information is their ideological predisposition. Despite the large number of agent-based models that focus on social influence as a driver of the spread of false claims, they often fail to explicitly integrate personal ideological biases into belief formation. In this work, we explore how misinformation spreads through the interaction between individuals' ideological biases and social influence. Our model accounts for both the strength of individuals' ideological biases and the extent to which a false claim aligns with their ideology. Social influence modifies the effects of ideological intensity and false claim alignment through network interactions. Notably, the influence of neighbours' ideological intensity on belief is strongly affected by how well those neighbours are connected to one another. These results highlight the importance of considering both network structure and personal ideological biases when modelling misinformation propagation.

Abstract: Otome games, a romance simulation genre primarily targeting female, have emerged as a major force in the global gaming market, attracting hundreds of millions of players and billions in revenue. Despite their popularity, otome game communities face pervasive online toxicity, which has been largely unexplored. In this work, we present the first large-scale measurement of toxicity in otome game communities across social platforms. We introduce OtomeSCAN, a framework for collecting, evaluating, and analyzing 620,045 posts from Weibo and Reddit spanning 18 months. To support robust analysis, we manually annotated a ground-truth dataset of 4,308 posts, identifying eight target groups such as players and game developers. We evaluate seven toxicity detectors on the dataset, including general-purpose models and our proposed LLM-based detectors, with our best model achieving F1-scores of 0.82 (Weibo) and 0.78 (Reddit). Our analysis reveals significant platform-based differences in toxicity: 22.20% of otome-related posts on Weibo are toxic, compared to 3.71% on Reddit. Besides, real-world events like in-community conflicts can rapidly escalate toxicity, with toxicity ratios increasing to 37.09% in just 72 hours during an external attack on Weibo. We also flag 191 potential-coordination clusters in otome game communities, 64.40% of which target game developers, with several accounts participating repeatedly across multiple clusters. We hope our work inspires further research on community-specific toxicity and contributes to building healthier online spaces for marginalized gaming communities.