Papers for

clinical communication trainers

Papers whose findings have a practical use for this group, as judged from the abstract. Open a paper to read what it means in practice.

AI medical conversations miss cultural differences between India and US

Building a Cultural Perspective on Doctor-Patient Conversations

Abstract: AI-powered medical scribes are increasingly used to transcribe doctor-patient conversations and automate clinical documentation. However, large-scale real-world consultation datasets are scarce due to the sensitivity of clinical conversations, leading developers to rely on simulated and LLM-generated synthetic consultations. While scalable, these alternatives may fail to capture culturally situated patterns of clinical interaction. We introduce interactional cultural markers, measurable patterns of doctor-patient interaction grounded in cross-cultural clinical communication, and use them to compare real, simulated, and synthetic consultations from Indian and US clinical contexts. We find distinct patterns of participation and control: Indian consultations involve greater patient participation but stronger doctor control, while US consultations exhibit balanced participation and open-ended discussion. Synthetic Indian consultations often fail to reproduce these patterns, instead converging toward US-like interaction. We identify additional synthetic signatures, including excessive doctor explanation and formulaic patient responses. We conclude by discussing implications for generating culturally grounded synthetic clinical conversations.

Wed 16 SeptHuman-Computer Interaction
The gist
Doctors and patients talk differently in India and the US during medical appointments. The authors found that Indian conversations have more patient involvement but doctors keep stronger control, while US talks are more balanced and open. AI systems that create fake medical talks often make Indian conversations sound more like US ones and add extra doctor explanations and routine patient replies. This research points out the importance of considering cultural differences when making AI tools for medical conversations.
Open → 2609.18390v1