chatbot product teams

Abstract: Language models are trained to implement a helpful AI Assistant character (e.g., Claude). We explore how finetuning on synthetic stories affects this character. Does it change the Assistant's behavior in multi-turn conversations with users, a format quite different from the stories? And does the Assistant adopt the behaviors and preferences of human characters? We refer to this adoption as story imprinting. We finetune GPT-4.1 and Kimi-K2.6 on stories in which generally helpful human characters give subtly harmful advice after being insulted. The Assistant adopts the same conditional behavior while otherwise remaining helpful. This occurs even when fewer than 2% of stories depict the behavior. In a separate experiment, the Assistant adopts preferences that are only implicit in the narration. A human character's body language suggests they dislike working on spreadsheets, yet they never say so and continue giving good advice on spreadsheets. After finetuning, the Assistant becomes less likely to choose spreadsheet tasks. Next we ask which characters most influence the Assistant. We find the Assistant adopts behaviors more often from characters that resemble it (e.g., helpful rather than dismissive). We call this the affinity effect. The effect extends to other personas elicited with system prompts: unhelpful personas adopt behaviors from unhelpful characters. We also observe it in finetuned base models. We use the affinity effect to learn how models represent the Assistant. We find the Assistant adopts behaviors more from characters affiliated with elite universities (e.g., Yale) than non-elite ones. This implies the model's internal representation of the Assistant is more similar to humans from elite universities. Overall, the Assistant can be influenced by stories that depict only human characters (no AIs), which may conflict with the Persona Selection Model for the Assistant.

Abstract: Large Language Models (LLMs) are frequently confident, eloquent, and well versed. A natural question arises: do they know what they don't know? To answer this question, we borrow the concept of epistemic honesty and develop a novel metric to systematically evaluate whether an LLM appropriately acknowledges the boundaries of its knowledge. In this work, we introduce the Epistemic Honesty Quotient (EHQ), which reports three observable sub-scores across two operational axes (epistemic restraint and substantive-answer calibration), and construct EHQ-3000, a 3,000-question benchmark spanning Fabricated Entity, Post-Cutoff Event, Hyper-Niche True, and Context-Conditioned Questions. From a frozen registry of 21 model API routes, 15 completed the protocol after endpoint and eligibility checks; 14 entered the confirmatory analysis because severe provider-side truncation made one route's score indeterminate. The study reveals substantial variation across models, including a difference that can not be explained by their capability to extract explicitly available information. Composite EHQ ranges from 0.31 to 0.81 across the analysed panel, despite near-ceiling performance on the document-grounded capability probe. The two restraint criteria overlap strongly under the present category composition, whereas substantive-answer calibration varies across models and does not reliably co-vary with restraint; however, the small panel leaves substantial uncertainty. Thus, EHQ reveals behavioral differences that are not visible to conventional correctness-based assessment, while also showing why dataset composition, provider behavior, and confidence elicitation must remain part of the interpretation.