Papers for

call center technology teams

Papers whose findings have a practical use for this group, as judged from the abstract. Open a paper to read what it means in practice.

Acoustic and prosodic cues improve speech turn end detection accuracy

Less can be More: What Aspects of Speech Drive End-of-Turn Detection

Abstract: In conversational AI, detecting when a speaker has finished talking is crucial for natural turn taking. While recent work incorporates semantics, the relative contribution of different modalities remains unclear. We present a controlled ablation of acoustic, prosodic, and semantic signals for streaming end of turn detection using a lightweight trimodal classifier. Under identical training conditions, the acoustic prosodic combination achieves the best balance of accuracy and latency, achieving utterance F1 of 0.93 with 7.8% false alarms at 400ms median latency. Adding text increases premature detections without improving performance. Feature space analysis confirms that prosodic features have the strongest class separability, while text representations overlap substantially. These findings suggest that turn-taking is primarily conveyed through intonation and silence patterns rather than semantic completeness, enabling faster and more reliable systems without expensive text inference.

Thu 10 SeptArtificial IntelligenceSound
The gist
Knowing when someone finishes talking is important for smooth conversations with AI. The paper shows that listening to sound patterns and intonation helps computers better guess when a person stops speaking. Surprisingly, understanding the words doesn’t improve this guess and may actually cause errors. The authors found that focusing on how something is said, rather than what is said, leads to faster and more reliable detection of turns in conversation.
Open 2609.11066v1

Semantic uncertainty improves timing predictions in spoken turn-taking

Using Semantic Uncertainty to Estimate Transition Relevance in Turn-taking

Abstract: Turn-taking is a fundamental mechanism that governs when interlocutors speak and listen. Although Spoken Dialogue Systems (SDS) exploit a range of linguistic, acoustic, and non-verbal cues, they produce ill-timed responses in unscripted interaction. A central challenge is anticipating Transition Relevance Places (TRPs), or opportunities, not obligations, for a listener to take the floor. Human listeners do not wait for turn endings; as an utterance unfolds, they use expectations about its developing meaning to anticipate TRPs and decide whether to take the floor. We examine whether these evolving expectations can be modeled through semantic uncertainty -- an LLM-derived measure of how strongly a turn so far constrains what may plausibly come next. To do so, we sample possible continuations of an ongoing turn and use changes in semantic dispersion to identify TRPs within turns. We evaluate this account on a dataset with TRP labels derived from real-time listener responses, rather than retrospective annotation. Our approach substantially outperforms prompt-based and fine-tuned text-only baselines, providing empirical support for the view that evolving semantic constraints inform perceived turn-taking opportunities in unscripted interaction.

Thu 10 SeptComputation and Language
The gist
The problem is figuring out when someone should start talking in a conversation without waiting for the other person to finish completely. The authors show that by measuring how uncertain a computer is about what word might come next in a sentence, it can better guess natural points for switching speakers. They tested this idea using real-time listener reactions and found it outperformed other computer-only methods. This means computers can better predict when to jump into a conversation like humans do.
Open 2609.10934v1

Streaming speech recognition balances accuracy speed and memory for multiple speakers

Pushing the Boundaries of Streaming Multi-Speaker ASR: A Systematic Study of Architectural Trade-offs

Abstract: Streaming multi-speaker ASR is a challenging task that must balance accuracy, latency, and efficiency while handling overlapping speech and maintaining coherent long-context modeling over extended conversations in an online fashion. We present a unified framework that categorizes streaming multi-speaker ASR into four architectural strategies based on how diarization and ASR are integrated. Using a shared pair of open-source streaming ASR and diarization models as a common foundation, we derive four multi-speaker ASR systems that differ in whether they employ multiple model instances, fine-tuning, or both. We evaluate these systems across multi-speaker accuracy, single-speaker accuracy degradation, memory footprint, and training complexity. Through this systematic architectural analysis, we clarify the design space for streaming multi-speaker ASR and provide practical guidance for selecting the most suitable approach under diverse deployment constraints.

Wed 9 SeptSound
The gist
Recognizing multiple people talking at the same time in real time is hard because the system has to be fast, accurate, and remember long conversations. The authors studied four different ways to combine identifying who is speaking with transcribing what is said, using the same basic speech and speaker models. They tested how well each way works in accuracy, memory use, and training difficulty. Their study helps clarify which approach is best depending on the situation when building systems that listen to many speakers live.
Open 2609.10265v1

NVV-Locator detects laughter sighs and coughs precisely in speech

NVV-Locator: From Transcript Tags to Acoustic Boundaries for Fine-Grained Nonverbal Vocalization Grounding

Abstract: Human speech includes nonverbal vocalizations (NVVs), such as laughter, sighs, breaths, and coughs, which convey affective and interactional information. Existing approaches typically represent NVVs as transcript-level tags, providing limited supervision for their waveform-time boundaries. We present NVV-Locator for fine-grained NVV temporal grounding. We first unify 26 NVV categories across public resources and construct large-scale timestamp-supervised training data through dual-LLM verification, transcript-guided forced alignment, and energy-based boundary refinement. We further introduce NVV-TimeBench, an expert-refined benchmark with 667 utterances and 1,094 events. NVV-Locator uses a non-autoregressive slot-filling architecture to jointly predict lexical timestamps, NVV categories, and event boundaries. On NVV-TimeBench, it achieves 71.0% Micro F1, 70.2% Macro F1, 80.4% Macro mIoU, and 59.6 ms Macro mMAE, outperforming the evaluated large audio model counterparts. Evaluation on an external corpus further demonstrates the cross-corpus generalization of NVV-Locator.

Wed 9 SeptSound
The gist
People often add sounds like laughter, sighs, and coughs when they talk, and these sounds help express feelings or reactions. The authors developed a system called NVV-Locator that finds exactly when these sounds happen in speech recordings. They combined information from many sources to train their system using precise timing data and created a benchmark set to test it. NVV-Locator outperforms current audio models at detecting these nonverbal sounds and works well even on data it wasn't trained on.
Open 2609.09940v1