Papers for
call center software teams
Papers whose findings have a practical use for this group, as judged from the abstract. Open a paper to read what it means in practice.
Steerable full duplex speech models improve conversational control and timing
SteerDuplex: Steerable Duplex Speech Dialogue Models
Abstract: Full-duplex spoken dialogue models support low-latency turn taking, interruption handling, and backchanneling, yet a key capability remains underexplored: steerability, the ability to reliably shift conversational behavior along attributes such as tone, persona, speaking rate, and voice style in response to user instructions. We introduce a taxonomy of text- and audio-based steerability that identifies substantial gaps in current full-duplex models. To address this gap, we introduce SteerDuplex, a Moshi-based full-duplex speech model fine-tuned on natural conversations and synthetic dialogues targeting instruction following, vocal delivery, reasoning, and duplex interaction. We further apply two-stage reinforcement learning (RL) with hybrid rewards, combining verifiable interaction checks and judge-based semantic feedback to improve timing and response continuity. To evaluate full-duplex spoken steerability, we introduce SteerBench, a benchmark with 390 spoken prompts and 1,067 human-authored binary audio and text rubrics spanning tone, persona, style/accent, and speed/length. On SteerBench, supervised training improves audio-steering average pass rate by 44.5 percentage points over the strongest evaluated open baseline. On Audio MultiChallenge, task average pass rate improves by 7 points over its strongest evaluated open baseline. RL further raises source-clean interruption response from 72.5% to 82.5% and reduces synthetic pause barge-in from 26.5% to 9%. Steering and aggregate task scores remain comparable or higher, while reward probes reveal reward hacking through incomplete responses. Our model and benchmark support systematic research on spoken steerability, with reward analysis showing why timing gains must be evaluated alongside response completeness.
X2-NativeCursor improves real-time text progress tracking in streaming speech
X2-NativeCursor: Native-Token Text Progress Tracking for Incremental-Text Streaming Codec TTS
Abstract: Incremental-text streaming text-to-speech (TTS) needs online text progress tracking for synchronized highlighting, interruption handling, and dialogue-history updates. Input text arrives before it is spoken, so text arrival alone cannot indicate speech progress. Existing waveform-based alignment requires complete audio or adds acoustic processing during streaming. We propose X2-NativeCursor, a lightweight observer that tracks progress from native speech tokens before waveform decoding without changing the TTS generator. Its normalization plan links spoken labels to their original-text spans. Text and native-token encoders feed a local matcher that estimates the current label position. A separate output rule converts revisable position estimates into a cursor that never moves backward. Mean absolute error against an automatic reference is 0.151 Chinese characters with 80-ms lookahead, versus 1.253 characters with 320-ms lookahead for an online waveform baseline. Alignment real-time factor also decreases from 0.3598 to 0.0180 relative to this baseline. Lower tracking error is retained under a second automatic alignment reference. We evaluate X2-NativeCursor on Qwen3-TTS and validate its adaptation to CosyVoice2 by training a separate observer for each backbone. Code is publicly available at https://github.com/X-Square-Robot/X2Streaming-TTS.
Audio visual system improves dialogue clarity in noisy speech
Noise Adaptive Streaming Audio-Visual Speech Token Enhancement for Robust Full-Duplex Spoken Dialogue Models
Abstract: Full-duplex spoken dialogue systems enable simultaneous listening and speaking, but their audio-only perception often fails under background noise and overlapping speech, leading to incoherent responses. Recent audio-visual dialogue approaches show that incorporating visual cues such as lip movements improve robustness under audio corruption. However, existing approaches often adapt the large speech dialogue model itself to process visual input, requiring costly multimodal training. We propose AV-STE, a modular streaming audio-visual front-end that restores corrupted semantic speech tokens from noisy audio and lip video before they reach the speech LLM. The downstream dialogue model remains entirely frozen, preserving its pretrained conversational capabilities. When integrated with frozen Moshi, AV-STE improves average GPT-4o-judged response coherence from 1.42 to 1.91 under same-dataset speaker interference while largely preserving turn-taking behavior. Gains also transfer to out-of-domain Seamless Interaction.