business process automation teams

Abstract: Long-context multimodal document question answering (QA) has become an important yet challenging task for modern vision-language models (VLMs), as it requires reasoning over evidence dispersed across pages and modalities within limited input budgets. Current pipelines adopt retrieval-augmented generation (RAG) to select multimodal evidence for downstream VLMs. However, existing systems mainly rely on static selection rules over fixed-granularity retrieval units such as pages or blocks, resulting in information loss during retrieval and suboptimal performance in downstream reasoning. To alleviate these issues, we formulate the core task as budget-aware evidence selection over structured document evidence and propose HyperDoc, a document RAG framework that constructs compact yet sufficient evidence while preserving document relations. Specifically, HyperDoc constructs a document hypergraph to explicitly capture structural, logical, and cross-modal relationships among multimodal document elements. Over this structured evidence space, HyperDoc performs adaptive cost-aware hyperedge selection based on query intent and input budget. Extensive experiments on three representative benchmarks demonstrate that HyperDoc outperforms various types of state-of-the-art baselines.

Abstract: Long-horizon agents must complete workflows in which later activities depend on earlier outputs and changes to shared state. A key challenge for evaluation is to expand task requirements and their dependencies while keeping tasks executable and outcomes verifiable. We introduce SkillHorizon, a benchmark that constructs long-horizon tasks through skill composition in seven business environments. Its generators use domain-specific rules to turn reusable skill procedures into concrete business activities. These activities are connected through input-output dependencies, shared resources, and state updates, allowing workload and coordination demands to grow together. Successful reference executions validate task feasibility and measure interaction workload, while programmatic evaluators assess local completion and whole-task success. We evaluate five language models on 1,050 tasks with reference interaction workloads ranging from 64K to 1M tokens. Across these scales, mean local-goal completion falls from 90.4% to 46.8%, as completed work fails to keep pace with growing requirements. At larger workloads, agents more often submit unsuccessful final answers with substantial work unfinished and tool-call allowance remaining. Trace analysis also identifies cases where scripts execute successfully but their outputs fail downstream business checks. SkillHorizon provides a configurable testbed for studying sustained progress, dependency coordination, and complete task delivery in growing workflows. Our code is available at https://github.com/KnowComp/SkillHorizon.

Abstract: Legal intelligence aims to support reliable decision-making across long-horizon legal processes involving evolving case states and multiple roles. However, real-world legal deployment exhibits substantial case heterogeneity in facts, evidence, and procedural contexts, exposing the limitations of static agent strategies. Moreover, legal reasoning is inherently interdependent across roles and procedural stages, making global reliability fundamentally different from isolated role competence. To address these challenges, we study training-free test-time agent adaptation, where agents continuously exploit deployment-time signals from preceding cases and ongoing interactions without updating model parameters. We propose \method, which introduces \emph{Test-Time Memory Evolution} to retrieve reusable experience from previous cases, adapt it to the current factual and procedural context, and consolidate accumulated experience for subsequent decision-making. Further, \emph{Rubric-Aligned Collaboration} verifies and revises role-specific actions according to behavioral and procedural requirements, enabling coordinated decision-making across roles and stages. Extensive experiments on J1-EVAL and LegalWorld across five backbone models demonstrate consistent improvements over representative reasoning and agent baselines with reasonable interaction and computational costs. Ablation and case studies further show that the two components provide complementary benefits in experience adaptation and cross-role coordination, improving the reliability and efficiency of long-horizon legal reasoning.

Abstract: Organizations automating operational processes need more than a correct outcome: they need to predict how a process will run, know which one actually ran, and inspect it step by step. When an agent is the executor that predictability is normally lost: the prescribed procedure goes into the system prompt, and only a final answer comes back. We deliver the procedure step by step over the Model Context Protocol (MCP) instead: a server releases one step at a time, the agent executes it, and each step returns a structured step_output. This trades autonomy for predictability, and two properties then follow by construction, independent of the executor. The execution path is prescribed before the run, so the process is predictable in advance rather than reconstructed afterwards; and the completed step records form a machine-readable execution log that downstream tooling can audit and optimize step by step. Evaluating 15,475 trials across 13 SOP-Bench domains and four open-weight executors from frontier (Kimi K2.5) to lightweight (Ministral 3 8B), we find step-level delivery makes the executed process predictable and inspectable for every executor, and additionally raises accuracy when the executor is small. Across all four, process adherence rises significantly (76-95% to 95-99%) and ungrounded answers (correct outputs produced without executing the SOP) near-vanish, falling from 2.1-4.5% to 0.2-0.3% of trials (all 95% CIs exclude zero); under prompt-based delivery, 31-49% of correct answers on know_your_business bypass the SOP entirely, even for the frontier executor. Accuracy is where the executor's capability enters: the lightweight executor gains +6.5pp grounded accuracy because supplying the process externally removes a reconstruction burden it cannot carry, while capable ones trade a small raw-accuracy decrement for a predictable, auditable process.

Abstract: Skills are external artifacts that Large Language Models (LLMs) consume at inference time to improve their performance on specialized domains by incorporating relevant procedural and domain knowledge. Expert-authored skills are expensive to produce, and the resulting artifacts are not optimized for the specific model that consumes them, whose failure modes can vary with version, scale and training. In addition, emerging tasks may fall outside the scope of existing skill libraries, creating a need to develop new skills before curated training data become available. Recent works have explored automated skill optimization through reflection, but they require a curated, in-distribution training set, which users might not always have. To address these limitations, we present Prompt2Skill, a framework that builds skills from natural-language task description alone. From the prompt, the system derives a task specification, discovers or synthesizes datasets, and refines the skill in a closed loop of reflective editing. Across four domains spanning question answering, reading comprehension, spreadsheet manipulation, and mathematical reasoning, Prompt2Skill consistently outperforms the direct prompting baseline, achieving an average improvement of 10.8 across open-source and frontier models.

Abstract: We often teach a colleague by showing the work and explaining the decisions as we go. How can we check what an agent understood from the same lesson? We introduce ShowTellArena, a benchmark protocol and public dataset for comprehension after narrated business demonstrations. The v1.0 release contains 50 business workflow tasks, with recordings, screenshots, narration, fixture seeds, and 502 questions. Tasks span finance, hiring, procurement, customer decisions, inventory, and logistics. The protocol holds the business scenario and quiz fixed while allowing each product to capture the lesson through its own teaching interface. Questions test operational rules, boundaries, exceptions, and errors in proposed automations. We analyze 218 selected pilot attempts across 39 workflow cases, including 28 cases attempted by all three evaluated systems. These exploratory results expose both answer errors and failures to complete the teaching experience. We describe the release's verification gaps and the pilot's uneven coverage, exclusions, and grading provenance. The contribution is an inspectable dataset and assessment workflow that others can extend; the selected pilot is not a controlled product ranking.