Beyond Driving: Envisioning Activities in Future Autonomous Vehicles through Experience-Centered Design
Abstract: Autonomous vehicles (AVs) are poised to fundamentally alter personal transportation, offering occupants the freedom to engage in various non-driving-related activities (NDRAs). However, our current understanding of how people might actually use this time in fully autonomous vehicles (FAVs) is limited. Traditional research methods often struggle to capture the influence of diverse travel circumstances and purposes when exploring future scenarios. This paper introduces experience-centered design (ECD) as an approach to investigate potential NDRAs within FAVs by examining the intricate connections between individuals' daily routines, specific travel contexts, and the activities they might undertake in transit. Through a multi-phase study employing participatory techniques that facilitated narrative construction and exploration, including diary studies, scenario scripting, and mixed reality (MR) enactments, we enabled participants to ground speculative future scenarios in their own lived experiences. This process yielded nuanced insights into preferences and behaviors concerning potential NDRAs, alongside the underlying subjective meanings and sociotechnical considerations. Our findings lead us to conceptualize NDRAs not as isolated instances of "travel time use," but as dynamic sequences of interrelated activities deeply shaped by pre- and post-journey contexts. The effectiveness of our ECD approach in bridging current lived experiences with future scenarios was crucial for uncovering these insights. Ultimately, this study reconceptualizes AVs as complex sociotechnical systems that actively mediate human activity and interaction, suggesting a fundamental shift in their role within the urban fabric.