Papers for
automated customer support providers
Papers whose findings have a practical use for this group, as judged from the abstract. Open a paper to read what it means in practice.
Multi-agent debate improves reasoning with conditional pruning
Beyond Solo and Consistency: Vindicating Multi-Agent Debate via Conditional Progressive Pruning
Abstract: Large Language Model (LLM) based Multi-Agent Debate (MAD) is one of the most effective test time scaling techniques. Through multi-round communication, agents complement each other in knowledge and reasoning and solve tasks that no single member can solve. However, existing MAD frameworks fail to beat strong Single Agent and Consistency-based baselines under the same strict cost limit, which shakes the foundation of the MAD field. We propose Conditional Progressive Pruning (CPP), a lightweight pruning framework that fully exploits multi-round MAD. CPP outperforms all existing MAD frameworks on multiple dominated benchmarks. It is also the first to fully outperform consistency methods. Our code, detailed agent interaction records will be released soon.
RACER improves how AI knows when to ask humans for help
RACER: Role-Aligned Competence Estimation for Human-AI Routing
Abstract: Learning to defer asks a predictive system when to act autonomously and when to defer to a human expert. Population-adaptive deferral extends this problem to unseen experts using a small context set of expert behavior. Neural context encoders such as L2D-Pop can be query-dependent, but may learn routing shortcuts tied to absolute class coordinates. Identity-Free Deferral (IFD) removes such shortcuts through role-indexed classwise competence profiles, but its estimates are constant within each class and cannot capture instance-level expert specialization. We propose RACER---Role-Aligned Competence Estimation for Routing---a role-relative framework for estimating an unseen expert's competence from context. RACER estimates the posterior-predictive probability that the expert is correct on a query under each candidate class role, then combines these estimates with the model posterior to obtain the Bayes-relevant expert-correctness probability. Nonparametric and neural kernel-pooling estimators use candidate-role relations, shared aggregation, and symmetric summaries, excluding absolute class-identity channels. We prove coherent class-relabelling invariance, derive a Bayes-aligned deferral surrogate, and give a plug-in regret bound relating routing regret to classifier and competence-estimation error. On controlled synthetic benchmarks, including a PathMNIST histopathology context-scaling study with simulated experts, RACER benefits from additional context under hidden subtype dependence and gives the strongest aggregate performance on a separately sampled unseen-expert split in the CIFAR-100 synthetic experiments. On the radiologist and human--AI chest-radiography benchmarks (VinDr-CXR and CheXpert), the RACER family is competitive or best in budget-swept deferral, with calibration results varying across metrics and datasets.