ai product testers

Abstract: Large language models (LLMs) appear to represent and reason about a large range of phenomena. In particular, recent studies have examined whether LLMs can accurately reason about causation. One of the most commonly used benchmarks for evaluating formal causal reasoning in LLMs is CLadder, a framework for procedural generation of benchmark data sets that was released in 2023. Experiments with CLadder appear to indicate that LLMs can perform formal causal reasoning in a large percentage of generated examples. In this paper, we examine what can be reliably inferred when LLMs perform well on test sets produced by CLadder. We identify several examples of superficial and highly predictive patterns that the CLadder generator embeds in data sets it generates. We find that even simple models such as random forests perform well on CLadder-generated data sets after training on a sample of generated data. We also find that the performance of many commercial LLMs on CLadder test sets is extremely brittle and that removing large sections of the text that are critical for formal causal reasoning has almost no effect on performance. Given these results, the most likely hypothesis for the strong performance of state-of-the-art LLMs on CLadder is that they are exploiting superficial patterns learned from exposure to training data from the generator. Any inference that LLMs are exhibiting more complex causal reasoning must rule out this hypothesis.

Abstract: Reward models score responses for preference optimization, filtering and ranking, and pooling scores across prompts needs them to be comparable. Yet pairwise evaluation compares two responses to the same prompt, so any score component shared by a prompt's responses cancels and goes untested. We study this component by comparing between-prompt variation in model scores with the same variation in human ratings of the same responses. We propose a human-referenced audit, built from a between-prompt variance share, a sibling-rating regression and prompt substitutions, and apply it to eighteen released scorers and six matched training conditions. We find that scores cluster by prompt more than the ratings do: on HelpSteer2, six reward models have between-prompt shares of 0.34 to 0.64 against a human share near zero. Replacing the original prompt with a fixed instruction keeps substantial clustering but weakens agreement with prompt-level human ratings, so clustering alone does not show agreement with humans. Part of that variation is useful: subtracting prompt means lowers the helpfulness of globally selected responses, and scores stay sensitive to a wrong prompt even when training shuffles prompt means. We propose that reward evaluation check between-prompt variation, sensitivity to a wrong prompt and usefulness for selection separately.

Abstract: Reordering multiple-choice options can change a model's answer, an effect studied as selection bias (a preference for certain option letters) and as order sensitivity (changes in answers across option orderings). We connect these perspectives through the pooled selection-rate standard deviation (pooled SD), which measures how unevenly option letters are selected across questions and orderings. When every option of each question appears equally often at each position, the pooled SD is exactly the product of two label-free factors: the flip rate and the positional skew. The flip rate is the fraction of questions whose chosen option changes across orderings; the positional skew is the standard deviation of option-letter selection rates among those questions. Across 41 checkpoints and 12 benchmarks, the flip rate tracks accuracy and output uncertainty, while the positional skew tracks the estimated option-symbol prior. Prior correction for selection bias mainly reduces the positional skew. Aggregating each ordering with its reversal, a mitigation for order sensitivity, mainly reduces the flip rate. Both reduce the range of accuracy across correct-answer letters by similar amounts, but aggregation leaves fewer model-rank reversals. Applying prior correction before aggregation reduces both factors and further narrows this accuracy range. However, aggregation lowers the flip rate partly by settling questions on the same wrong option. We therefore recommend reporting both factors to distinguish mitigation effects, alongside accuracy to distinguish stability from correctness.

Abstract: Evaluating tool-augmented LLM agents requires diverse, realistic user inputs yet most evaluation frameworks use flat role descriptions ("you are an angry customer") that produce near-identical conversations regardless of the underlying scenario. In this paper, we propose a three-tier persona vector with 23 operationalized dimensions: 6 categorical demographics (jurisdiction, age, channel, device, language proficiency, time availability), 12 continuous behavioral traits (patience, assertiveness, digital literacy, etc.) sampled with Gaussian noise around curated profile base vectors, and 5 continuous emotional states (frustration, anxiety, trust, confidence, stress) that shift in response to scenario context. Orthogonal to the persona, a 4-level query-complexity overlay controls utterance phrasing from direct to deliberately vague. We evaluate the persona model inside a synthetic data generation pipeline across 64,698 multi-turn conversations spanning 8 named profiles and 3 production corpora. Key findings: (i) a 15.8 percentage-point spread in agent goal-achievement across personas confirms trait vectors produce measurably different user behavior; (ii) the same persona behaves differently across scenarios due to scenario-reactive emotional state shifts, validating the scenario-reactive design; (iii) domain-specific projects show persona sensitivity on booking-flow compliance (~15-20 percentage points gap between tier-aware and pressure-test personas), demonstrating the model faithfully reproduces real-world difficulty distributions; (iv) seven rule-described trait correlations produce auditable co-occurrence patterns without requiring learned covariance matrices. The persona model is fully specified for reproduction.