Papers for

ai chatbot developers

Papers whose findings have a practical use for this group, as judged from the abstract. Open a paper to read what it means in practice.

Ai chatbots often misgender users causing identity frustrations

Misgendering as Breakdown in Human-Machine Communication: How AI Companion Chatbot Users Experience and Repair Misgendering

Abstract: In recent years, large language model-based AI companion and role play chatbots have grown increasingly popular. People turn to these chatbots for emotional support and to engage in romantic and erotic role play. Although prior research suggests that digital role play can help people explore their gender and sexuality, LLM based technologies are also replete with gender and sexuality biases. In this study, we examine one way that AI chatbots can harm users: misgendering. In order to study chatbot misgendering we qualitatively analyzed 326 posts mentioning misgendering that were shared in AI companion or role play subreddits. We document how chatbot misgendering takes place and how, in response, users engage in ongoing work to curate their gender presentation to prevent and repair misgendering. We discuss how researchers and designers can mitigate chatbot misgendering and consider the implications of using AI chatbots for identity exploration.

Wed 16 SeptHuman-Computer InteractionComputers and Society
The gist
Sometimes AI chatbots call people by the wrong gender, which can make users feel misunderstood or upset. The authors looked at many online posts where users talked about being misgendered by these chatbots. They found users try different ways to teach the chatbot the right gender or fix mistakes. The paper also talks about how developers can make chatbots better at recognizing and respecting gender identity.
Open 2609.18186v1

Community health workers need AI chat training for better counseling

"We Are Tired of Explaining": Communication Practice and AI Roleplay Training for Community Health Workers in Rural India

Abstract: Community health workers (CHWs) in the Global South increasingly encounter AI-powered tools, yet the counseling work central to their role remains largely unsupported. We study communication practices among Accredited Social Health Activists (ASHAs) in rural Rajasthan, India, through simulated family-planning calls, semi-structured interviews, and an LLM chatbot roleplay design-probe with 20 participants. In calls, ASHAs often responded to social or material concerns by shifting to health-risk information, denying concerns, promising unspecified help, or listing medical solutions with limited explanation. A smaller set of responses instead engaged concerns, sought permission before involving family members, or left decisions with beneficiaries. We interpret these patterns through Motivational Interviewing, emphasizing restraint from correcting, persuading, or over-solving. Drawing across observed calls, interviews, and probe reactions, we derive design considerations for AI roleplay training: keep AI in a rehearsal role, provide descriptive rather than prescriptive feedback, and evaluate counseling process rather than agreement with prescribed responses.

Tue 15 SeptHuman-Computer Interaction
The gist
Community health workers in rural India often struggle to respond well to personal concerns during family planning talks. The authors studied how these workers communicate and tested an AI chatbot roleplay to help train better listening and engagement skills. They found that training tools should help workers practice without giving strict scripts and focus on describing how they communicate instead of judging if they gave the 'right' answers. This approach aims to support health workers in having more respectful and effective conversations.
Open 2609.17710v1

Multi dimensional educational data scoring improves language model training

Edu-QuRating: Multi-Dimensional Educational Data Curation with Distilled Pairwise Judgements

Abstract: Educational data filters have become a practical way to improve language-model pre-training, but most filters treat educational value as a single scalar property. This may be too broad for some applications, especially if the data set already features a high density of educational material. Useful learning material needs to be accurate, engaging, well structured, and appropriate for the intended audience and application (e.g. learner- vs teacher-facing). Following QuRating (Wettig et al. 2024), we introduce Edu-QuRating: a pipeline for multi-dimensional educational data scoring and curation. Edu-QuRating defines education-specific rubrics, uses an LLM judge to label sampled document pairs and distills those pairwise preferences into reusable Edu-QuRaters, which can score individual text chunks on a set of educational criteria. Across two sequence-classification base models and six educational criteria, the best Edu-QuRater recovers held-out GPT-4.1-mini pairwise judgements with mean accuracy 0.917. We then apply the resulting scorers in two applications. First, we investigate the potential of Edu-QuRaters for corpus filtering to improve pretraining of small language models. We scored 322.25M FineWeb-Edu-Fortified documents to obtain a filtered pre-training mixture. In matched single-run pre-training comparisons, models trained with Edu-QuRating-based mixtures reached higher observed aggregate accuracy across nine benchmarks than the FineWeb-Edu baseline, with gains concentrated in particular tasks. Second, we used Edu-QuRater scores as reward terms for GRPO post-training. In held-out pairwise judge evaluations, combining Edu-QuRater and answer-structure rewards produced responses preferred to the Qwen3-4B base model on both pedagogical quality and instruction following.

Tue 8 SeptComputation and LanguageArtificial Intelligence
The gist
Many language models learn better when trained on good educational content, but not all learning materials are helpful in the same way. The authors created a tool called Edu-QuRating that checks educational texts on several qualities like accuracy and engagement, rather than just one score. This helps pick better study materials for training small language models, making them perform better on some tests. They also used these scores to improve models that give educational answers, making them easier to follow and more helpful.
Open 2609.09425v1

Authorization state complexity affects language agent permission decisions

ResidualAuth: What Authorization State Must Language Agents Preserve under Revocable Delegation?

Abstract: Tool-using language agents can delegate and revoke permissions while acting through external services. We show that two authorization histories can have identical current permissions and identical all-pairs reachability yet require opposite decisions after the same direct-edge revocation. We formalize the information needed to preserve such distinctions as a residual authorization state. We prove that exponentially many future-distinct states can share one fixed transitive closure, and give exact or tight asymptotic bounds on the state required by an exact monitor as delegation redundancy varies. ResidualAuth compiles these constructions into paired language-agent episodes. Across four open-weight models, a fixed 256-token summary solved 0-2/16 pairs, sham reads solved 0/16, and authenticated current-query reads solved 15-16/16. In a separate held-out online-memory diagnostic, exact ledger serializations fit all 128 four-coordinate pairs at both 768 and 1,024 tokens. At either cap, factually supported model-written memories sufficient for every prespecified continuation solved at most 1/128 pairs per model. A hard gate reduced eight observed unauthorized effects to zero without changing the preceding attempts. These results distinguish required authorization state, usable decision information, online state maintenance, and effect mediation.

Tue 8 SeptArtificial IntelligenceCryptography and Security
The gist
When AI language agents use tools that require permissions, figuring out which prior permissions and revocations they must remember is tricky. The authors show that two seemingly identical permission setups can lead to very different decisions after a permission is revoked. They define a new way to measure what information about past permissions needs to be kept to make correct decisions. They tested this with language models and found that some ways of summarizing past permissions fail, while including authenticated records helped models make better decisions.
Open 2609.08062v1