Papers for

agile software teams

Papers whose findings have a practical use for this group, as judged from the abstract. Open a paper to read what it means in practice.

Emotional intelligence shapes software testers work under pressure

Exploring Emotional Intelligence in Software Testing

Abstract: Background: Emotional Intelligence (EI) is the ability to recognise, understand, and manage one's own and others' emotions. Software testers deliver judgements about colleagues' work under deadlines they do not control, and prior work on emotion in software engineering has mostly studied developers. Aims: To explore how software testers describe the part EI plays in their day-to-day work, in communication and conflict within the team, and in responding to requirements volatility. Method: Semi-structured interviews with 16 software testers in Sweden working in teams that use agile practices, across aviation, automotive, healthcare, IT services, administration, banking and pharmaceuticals, analysed with reflexive thematic analysis informed by Goleman's EI framework. Results: Three themes. Testers described regulating stress under deadline pressure and drawing motivation from recognition, clarity and autonomy; managing the daily delivery of critical findings to colleagues so that trust survives; and responding to requirements change with frustration that turned into decisions about what to leave untested, into advocacy for process change, or into workarounds. Read against developer-focused studies, the themes point to features of the testing role: the work product is a criticism of a colleague's work, success is invisible while failure is attributed, and the tester's window shrinks with every upstream delay. Conclusions: For testers, managing emotions is a constant job requirement. The results highlight that the importance of EI increases when the development process lacks an independent testing phase. The findings also inform implications for teams and, ultimately, for organisations and future research.

Tue 29 SeptSoftware Engineering
The gist
Software testers often face tight deadlines and must give feedback that can feel like criticism. The authors interviewed testers to see how emotional intelligence—understanding and handling emotions—helps them manage stress, maintain trust with colleagues, and handle changing project requirements. They found testers constantly manage emotions, especially when testing phases are integrated rather than independent. This insight helps teams support testers better and guides future research on emotions in software development.
Open → 2609.37526v1